Credit Card Fields Not Available

Hi Tad and others,

I’m really sorry that there’s an issue here happening! We do have standard troubleshooting steps we need to run through in order to diagnose problems. Sometimes they seem like they’re not necessary or that we don’t think you would think to do these things – but that’s not the case. They’re both necessary and they’re steps we need to have confirmation that have been carried out exactly as described.

Although we do have a handful of folks here with a similar issue, we have more than 100,000 active installations of the plugin, and we track issues that occur with frequency for the developers to triage. When an issue crops up that affects fewer people, we dig in to see if we can figure out what that common thread is, because unless it’s affecting a wider group of people, the likelihood that it’s something with the plugin itself is actually rather slim. Instead, we look to see what that common thread might be, and what we can do to help everyone get sorted ASAP.

Sometimes, toggling the extension on and off does the trick! And that’s great – but that probably won’t work for everyone, so we would keep looking. Caching is a very likely culprit in these cases, and since caching can happen at the server, the router, the computer, and the browser, that can take the longest to get diagnosed. Some hosts also use drop-in plugins that cache in the background, but aren’t available in the plugin list – and can only be deactivated by the host themselves. These are usually labeled “drop-in” plugins. Sometimes those are the culprit.

The changelog you noted about “Only load the Braintree scripts when required on payment pages” does feature a fix for very slow load times on the checkout page. It relies on AJAX, so you may want to check with your host that AJAX is working correctly on your site and not getting blocked anywhere.

Cheers!

Since there hasn’t been any new activity in a week, I’m going to close this topic. Please do open a new one if needed.