Credit Card fields not showing in mobile

Hi @webofcreativity –

I took a quick look at your site and am unable to see the card fields on desktop, either. I see the option to pay with Stripe as well as (massive versions of) the accepted credit card logos, but no fields to complete payment information. Those logos should not be that large, so I suspect that some sort of conflict is likely at play here.

Here are some troubleshooting steps you can take to resolve this issue:

1.) To begin, please make sure that your theme and all plugins are up to date.

2.) Try to deactivate all the plugins except for WooCommerce to see if the issue persists. If the problem goes away, re-activate and test each plugin to see if you can determine which plugin the problem originates from.

3.) If the above does not resolve the issue, try switching your theme to the Storefront theme (https://woocommerce.com/storefront/) and see if it works correctly. If it does, you’ll want to contact your theme’s developers and see if they have a fix/update.

If the above steps don’t resolve the issue, please feel free to send us your System Status Report to help us troubleshoot. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Hi,

I have the same issue. The plugin is entering <!– a Stripe Element will be inserted here. –> instead of an input field.

I’ve tried the storefront theme and it done the same there.

My site is https://www.rt3group.co.uk/checkout/

• This reply was modified 4 years, 8 months ago by montey11.

### WordPress Environment ###

WordPress address (URL): https://www.rt3group.co.uk
Site address (URL): https://www.rt3group.co.uk
WC Version: 4.0.0
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.14
Action Scheduler Version: ? 3.1.2
WC Admin Version: ? 1.0.0
Log Directory Writable: ?
WP Version: 5.3.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 32 MB
PHP Time Limit: 600
PHP Max Input Vars: 2000
cURL Version: 7.68.0
OpenSSL/1.1.1d

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Secure connection (HTTPS): ?
Hide errors from visitors: ?

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Advanced Custom Fields: by Elliot Condon – 5.8.8
Better Search Replace: by Delicious Brains – 1.3.3
Elementor Pro: by Elementor.com – 2.7.2
Elementor: by Elementor.com – 2.9.6
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WooCommerce Stripe Gateway: by WooCommerce – 4.3.2 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 4.0.0
Yoast SEO Premium: by Team Yoast – 11.9
Smush: by WPMU DEV – 3.6.1
XML Sitemaps: by Denis de Bernardy & Mike Koepke – 3.0.1
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.1

### Inactive Plugins (6) ###

Divi Builder: by Elegant Themes – 4.0.9
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.14.4.22

WooCommerce Admin: by WooCommerce – 1.0.0 – Not tested with the active version of WooCommerce
WP Fastest Cache: by Emre Vona – 0.9.0.0
WP SMTP: by Yehuda Hassine – 1.1.10
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grouped (grouped)
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variable (variable)

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featured (featured)
outofstock (outofstock)
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Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6219 - /products/
Cart: #6066 - /cart/
Checkout: #6068 - /checkout/
My account: #6070 - /my-account/
Terms and conditions: #4305 - /terms-and-conditions/

### Theme ###

Name: Divi
Version: 3.19.14
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 52
Oldest: 2020-03-05 15:41:26 +0000
Newest: 2020-03-16 12:51:19 +0000