Credit Card form fields not shown in Pay for Order page
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I recently just discovered that the credit card form is not displaying correctly in the customer’s Pay for Order page, the card number/expiration/cvc fields are missing and only the checkbox for save card is present. Other than this issue the form is working fine in the usual checkout page. Is there a particular reason for that? I look forward to your response, thank you.
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Hi @lilingg!
Thank you for reaching out.
I recently just discovered that the credit card form is not displaying correctly in the customer’s Pay for Order page, the card number/expiration/cvc fields are missing and only the checkbox for save card is present
I understand the credit card fields are not displaying on the checkout page, correct?
If correct, we want to have a bit more context to provide proper guidance.
Could you please share your site’s URL or a screenshot of the issue so we can check further?
Also, kindly share your?System Status; you can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste your response here.
Thanks.
We will be looking forward to your response!
Hi Juan, thank you for your swift response. As I’ve mentioned, the credit card fields are working fine on the website if the customer goes through the proper checkout flow. However, the credit card fields stopped working when we create an order manually in the WordPress backend and generate a “Pay for Order” link for the customer to make the payment. Please refer to the attached screenshot images for the related issues.
Normal checkout page:
Pay for Order checkout page:
System status report for your referece:
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Thank you and I look forward to hearing from you.
Hi @lilingg!
Thank you for reaching back and providing further details.
However, the credit card fields stopped working when we create an order manually in the WordPress backend and generate a “Pay for Order” link for the customer to make the payment
I now understand the issue is with the Pay Order page, the page where customers land to pay an order the admin of the site made for them; is my understanding correct?
If it is, as a first step to narrow the issue down, we want to know if a conflict or interference is happening with the theme. Could you please try changing your theme to a default one, like Storefront or TwentyTwentyFour, and check if the issue persists?
You can create a staging site (a replica of your site to perform tests) using the WP Staging plugin if you don’t want to do this on your live site.
More information about changing your theme here: https://woo.com/document/choose-change-theme/#section-2
Let us know how it goes for you!
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
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