credit card info disappears

  • jhawker81

    (@jhawker81)


    1 day ago

    When credit information is added and the customer scrolls down to click pay all their credit card information disappears and unable to make purchase. Please help i am not a developer just a business owner and have no clue how to fix this.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @jhawker81,

    Thank you for reaching out.

    I understand that you are experiencing issues with credit card information disappearing before a purchase can be made.?

    I tried making a test purchase and as I was not using a real card, I couldn’t notice the issue you’re describing. Could you kindly share a video of the behavior?

    Please be sure to blur or hide your card details, as this is a public forum and all internet users can access this forum.

    Looking forward to hearing back from you.

    Thread Starter jhawker81

    (@jhawker81)

    hello, thank you for getting back with me. FYI the mobile works fine it is on desktop and my laptop that is having the issue. i do not know how to attach a video to this reply. I am a total novice

Viewing 2 replies - 1 through 2 (of 2 total)
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