Credit Card Payment Fail

  • Resolved wp47

    (@wp47)


    2 years, 7 months ago

    We are having issues where intermittently credit card payments will stall after a customer has their information entered and clicked “Pay Now”.

    The wheel will spin on screen for a while then revert back to the original checkout screen to start over without a confirmation.

    On the back end those orders are flagged as failed.

    I should add these are known good cards. It is not a situation of payment being declined.

    How do we make this a more consistent process?

    Thank you in advance for your help!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @wp47

    You may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists.

    Here’s a guide that explains the steps in more detail: https://woocommerce.com/document/how-to-test-for-conflicts/

    If the issue persists then we are interested in a copy of your system report.

    The system report can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support

    You can copy the log files from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.

    You can share it privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/
    If you send a private message, please include a link to this thread.

    Thanks!

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Credit Card Payment Fail’ is closed to new replies.