Credit Card Required Error Message, Even With Card Number Present

A site I help maintain is having an issue where customers cannot checkout due to seeing the error message “card number required”, even when they have entered a valid card number. To make it more difficult it only happens to some people. Orders are still being submitted successfully for some folks using a credit card. I cannot replicate the error but they have multiple reports from customers.

I saw some reports of similar issues being due to javascript being minimized. I’ve unchecked this option in the WP Rocket plugin and the issue persists. Any other suggestions?

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Store Exporter Deluxe: by Visser Labs – 5.2.1<br>WooCommerce: by Automattic – 8.9.3<br>WP Mail Logging: by WP Mail Logging Team – 1.12.0<br>WP Rocket: by WP Media – 3.2.6<br>WPForms Lite: by WPForms – 1.8.8.3<br>Wufoo Shortcode Plugin: by Wufoo – 1.55<br>Zoho Forms: by Zoho Forms – 4.0<br>Zoho SalesIQ: by Zoho SalesIQ Team – 2.0.3 Inactive Plugins (20)<br><br>ARI Fancy Lightbox: by ARI Soft – 1.3.13<br>BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 2.1.4.4<br>Duplicate Page: by mndpsingh287 – 4.5.3<br>Popup Maker: by Popup Maker – 1.19.0<br>Query Monitor: by John Blackbourn – 3.16.3<br>reCAPTCHA for WooCommerce: by Elliot Sowersby<br>RelyWP – 1.3.3<br><br>Safe SVG: by 10up – 2.2.4<br>Scalable Vector Graphics (SVG): by Sterling Hamilton – 3.4<br>Shortcode in Menus: by Gagan Deep Singh – 3.5.1<br>Shortcoder: by Aakash Chakravarthy – 6.3.2<br>Smart Coupons For WooCommerce Coupons: by WebToffee – 1.7.1<br>Tag Groups (Premium): by Chatty Mango – 1.44.2<br>Ultimate media cleaner: by Nicolas ARMANDO – 2.6.1<br>WooCommerce Shipping Per Product v2: by WooCommerce – 2.5.6<br>WooCommerce Wholesale Pro: by Barn2 Plugins – 1.7.5<br>WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 4.0.0<br>WP All Import Pro: by Soflyy – 4.8.5<br>WP Rollback: by WP Rollback – 2.0.7<br>Yoast SEO: by Team Yoast – 22.8<br>Zoho Mail: by Zoho Mail – 1.5.7 Dropin Plugins ()<br><br>advanced-cache.php: advanced-cache.php<br>maintenance.php: maintenance.php Must Use Plugins (1)<br><br>ManageWP - Worker Loader: by GoDaddy – 1.0.0 Settings<br><br>API Enabled: –<br>Force SSL: ?<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: bundle (bundle)<br>composite (composite)<br>external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: ? Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 1 MB WC Pages<br><br>Shop base: #6 - /products-2/<br>Cart: #7 - /cart/<br>Checkout: #8 - /checkout/<br>My account: #9 - /my-account/<br>Terms and conditions: #1352 - /terms-of-use/ Theme<br><br>Name: Three Pedals<br>Version: 1.1<br>Author URL: https://edwardrobirds.com<br>Child Theme: ?<br>Parent Theme Name: Enfold<br>Parent Theme Version: 5.7.1<br>Parent Theme Author URL: https://kriesi.at<br>WooCommerce Support: ? Templates<br><br>Overrides: – Composite Products<br><br>Database Version: 9.0.5<br>Loopback Test: ?<br>Template Overrides: – Gift Cards<br><br>Database Version: 1.16.15<br>Loopback Test: ?<br>Task Queueing Test: ? Product Bundles<br><br>Database Version: 7.1.2<br>Loopback Test: ?<br>Template Overrides: – WooCommerce PayPal Payments<br><br>Onboarded: ?<br>Shop country code: US<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: ?<br>Reference Transactions: –<br>Used PayPal Checkout plugin: ?<br>Subscriptions Mode: Disabled Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>product-pre-publish-modal<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br><br>Disabled Features: minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field<br>launch-your-store<br><br>Daily Cron: ? Next scheduled: 2024-06-11 07:28:44 -05:00<br>Options: ?<br>Notes: 79<br>Onboarding: completed Action Scheduler<br><br>Complete: 2,065<br>Oldest: 2024-05-10 18:31:28 +0000<br>Newest: 2024-06-10 18:13:55 +0000<br><br>Failed: 2,967<br>Oldest: 2021-09-18 22:44:08 +0000<br>Newest: 2024-04-12 23:52:54 +0000<br><br>Pending: 6<br>Oldest: 2024-06-10 19:02:58 +0000<br>Newest: 2024-06-15 16:45:02 +0000 Templates<br><br>Extended logging mode for Store Exporter Deluxe: ?Inactive?Turn on Logging mode<br>Debugging mode for Store Exporter Deluxe: ?Inactive?Turn on Debugging mode<br>Scheduled Export to FTP: ?<br>Scheduled Export to SFTP: ? The required SFTP functions are not available; ssh2_connect()<br>ssh2_auth_password()<br>ssh2_sftp(). Contact your hosting provider. Status report information<br><br>Generated at: 2024-06-10 13:27:28 -05:00<br>

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