Credit Card Step Randomly Not Appearing
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I am using the Woocommerce Square plugin. I just set everything up over the last week. I have had two purchases, but I’ve also had three people reach out to tell me they didn’t see a way to pay. Step #5, which should be the credit card step is not showing.
There is no custom coding on the checkout page other than adding my own header.Before the first person reached out, I had a sale on the same day. There was nothing changed on the website between the two. I thought maybe it was just cache (I use W3 Total Cache). So, I cleared and added cart and checkout to be excluded from cache. They were on a Windows computer using Chrome.
They came back and at first, they still didn’t see it, but after a few times of switching pages, it worked. So, it may fit with the cache theory.
However, I had someone else also have the issue. When they came back and attempted, they didn’t see it at first. They said they thought it was because they used auto populate for their data. When they tried type it in it showed.
I attempted the same thing, but the field shows up on the page immediately and never disappears when I used auto populate.
The second person was also before I had made the adjustments to the cache, so maybe still a cache issue.
Then I had someone else today with the same issue. They haven’t tried it again, but they were on their iphone using Chrome, and they didn’t auto populate data.
I have not been able to replicate it. I have tried multiple devices. Computers and phones. Logged in and logged out, as well as incognito (Chrome and Edge).
Things I’ve attempted to fix the problem.
? Clear cache
? Exclude cart and checkout from cache
? Paused all plugins except Woocommerce and Woocommerce Square.
? Didn’t test switching themes because I can’t seem to replicate the problem to know if it worked.
? Updated all plugins, theme, and WordPress.
? Updated databaseThe page I need help with: [log in to see the link]
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