Credit Cards Logos showing in order confirmation

  • Resolved A Z

    (@ahmedzeidan)


    3 years, 6 months ago

    Hi there,

    Using the credit card processing option, after the order is completed, the Payment method field on the confirmation page should say “PayPal Credit Card” or something. Instead, it shows the below URLs including the logo’s file path. This shows up in the order confirmation page, order confirmation email (showing the actual logos) and in the woocommerce order page in the backend.

    `August 9, 2021 via Credit Cards

    Please advise on a workaround for this.

    Thanks in advance for the help.

    Ahmed

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello Ahmed,
    I cannot see the screenshots you provided so cannot get a clear view on what the issue is. Could you please try again to upload those for us? If it does not work, you could also open a support ticket with us. This page will show you how you can do this.

    Thank you.
    Joost

    Thread Starter A Z

    (@ahmedzeidan)

    Hi Joost,

    Thanks for your quick reply, here is a screenshot showing the CC logos appearing in the payment method field on the order confirmation page:

    https://prnt.sc/1mce9y2

    Update: I noticed this is happening with only one of my sites that is using DIVI, other sites that use ELementor and cartflows are working just fine and the payment field shows up correctly.

    So, this might be a limited issue related to DIVI theme builder.

    • This reply was modified 3 years, 6 months ago by A Z.
    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @ahmedzeidan,

    We did receive a report about this previously occurring with the Divi Theme but have implemented a fix in update 1.5.0 that should resolve the issue.
    Can you please check whether or not the behavior persists with the latest version 1.5.0?
    Thanks!

    Kind regards,
    Niklas

    Thread Starter A Z

    (@ahmedzeidan)

    Thanks @niklasinpsyde , i will close this topic and update back when I have a chance re-testing this with Divi and 1.5.0

    Thanks again for the support here.

Viewing 4 replies - 1 through 4 (of 4 total)
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