Critcal Error Message On Homepage

  • mydressedit13

    (@mydressedit13)


    12 months ago

    Hello,
    I get this message every time I try to open and edit my homepage:
    There has been a critical error on this website. Please check your site admin email inbox for instructions.


    1.I actually never got an email regarding this issue
    2.I have the latest version of WordPress: 6.4.3
    3.All of my plugins and themes are up-to-date
    4.I have already deactivated and activated plugins

    What is going on? Why can’t I open this page?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • threadi

    (@threadi)

    The reason for the error should be visible in the error log. You can find it in your hosting area. If necessary, the support of your hosting can help you.

    Alternatively, you could also enable debugging in WordPress. How to do this is described here: https://www.ads-software.com/support/article/debugging-in-wordpress/ – also here the support of your hosting can help you if necessary to edit the file accordingly.

    In both cases you should be able to see what the cause is in the logfile.

    Thread Starter mydressedit13

    (@mydressedit13)

    Sorry this didn’t help at all

    threadi

    (@threadi)

    What exactly is it failing? Is there nothing to see in the error log? And nothing in the debug log either? Then I would recommend you contact your hoster’s support so they can check it.

    Thread Starter mydressedit13

    (@mydressedit13)

    This is the answer I have received from the hoster’s support (Host Gator):

    Thanks for the patience. I have tried accessing WordPress dashboard and its working fine without any errors on my end.You can click on EDIT SITE for the domain at https://www.hostgator.com/my-account/hosting/details

    So basically, everything is ok on their end,

Viewing 4 replies - 1 through 4 (of 4 total)
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