Critical Error

  • Hi, since yesterday I`ve been trying t configúrate my page following some tutorials on YouTube, most of them showed how to install plugins as astra, elementor, woocommerce,etc. But everytime i try to install them or when i wanted to install a them, a critical error occurred, i tried increasing the php memory but it did′nt work at all, i couldn’t install the plugins by downloading them because they were too big, i don’t know what to do, please help me

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    what is the full text of the error(s)?

    Thread Starter auracuidadofemenino

    (@auracuidadofemenino)

    this is the most common one, it happened when i tried to install woocommerce.

    Instalación fallida: 500 Internal Server Error <!–[if lte IE 6]><![endif]–> Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error. More information about this error may be available in the server error log. Web Server at auracuidadofemenino.com <!– – Unfortunately, Microsoft has added a clever new – “feature” to Internet Explorer. If the text of – an error’s message is “too small”, specifically – less than 512 bytes, Internet Explorer returns – its own error message. You can turn that off, – but it’s pretty tricky to find switch called – “smart error messages”. That means, of course, – that short error messages are censored by default. – IIS always returns error messages that are long – enough to make Internet Explorer happy. The – workaround is pretty simple: pad the error – message with a big comment like this to push it – over the five hundred and twelve bytes minimum. – Of course, that’s exactly what you’re reading – right now. –>

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

    [Sigh… hosting on IIS]

    Thread Starter auracuidadofemenino

    (@auracuidadofemenino)

    Thank you, I already did that, an then tried to install Elementor plugin and this was the response i received
    [29-Jan-2020 20:14:59 UTC] PHP Fatal error: require(): Failed opening required ‘G:\PleskVhosts\auracuidadofemenino.com\httpdocs\wordpress\wp-content\plugins\elementor/includes/plugin.php’ (include_path=’.;.\includes;.\pear’) in G:\PleskVhosts\auracuidadofemenino.com\httpdocs\wordpress\wp-content\plugins\elementor\elementor.php on line 54
    and its kind of the same on some of the plugins i try to install

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    It looks like the plugin did not completely install. Try deleting it then installing again.

    Thread Starter auracuidadofemenino

    (@auracuidadofemenino)

    It was impossible, i have tried with 5 plugins and themes and i cannot install anything

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Contact your host; they need to look into error logs.

Viewing 7 replies - 1 through 7 (of 7 total)
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