• Resolved than1981

    (@than1981)


    Hello,
    Since the last update when the plugin is activated shows a critical error on all of the products.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support ijas

    (@ijasacodez)

    sorry for the inconvenience, can you please share a screenshot of the same.

    Thread Starter than1981

    (@than1981)

    how can I send you a screenshot?

    Plugin Support ijas

    (@ijasacodez)

    You can use services like https://imgur.com/

    Thread Starter than1981

    (@than1981)

    Without any pricing rules activated: https://imgur.com/bfT00iK
    With pricing rules actvated: https://imgur.com/i35Pjai

    Plugin Support ijas

    (@ijasacodez)

    Can you please enable wp_debug and share the debug log file, so that we can precisely get the details of the error and get it resolved asap.

    Just Paste these codes on your wp-config file

    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    Thread Starter than1981

    (@than1981)

    You can download the debug file from there: https://we.tl/t-8SgurH2ONy

    Plugin Support ijas

    (@ijasacodez)

    Thanks for sharing the file, we have checked the same and can see that the issue is something related to the offer description section, for now, please disable the same, we will be releasing an update with the fix asap.

    Thread Starter than1981

    (@than1981)

    So I cannot use the plugin until you have an update ready?

    Thread Starter than1981

    (@than1981)

    Nevermind my last question. I found out who to disable the description section and now it’s working. Thank you very much for your help.

    • This reply was modified 2 years, 2 months ago by than1981.
    Plugin Support ijas

    (@ijasacodez)

    We have released an update with the fix, please update your plugin to the latest version. We have fixed the issue (Offer Description), and you can re-enable the same.

    Thread Starter than1981

    (@than1981)

    Great. It’s not available yet but I will do it asap. Thanks a lot

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Critical error’ is closed to new replies.