Critical Error

Just got this email…

Hi!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, WooCommerce Square.

Hello @phatman,

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Look forward to hearing back from you.

WordPress Environment

WordPress address (URL): https://www.dubberware.com
Site address (URL): https://www.dubberware.com
WC Version: 7.2.2
REST API Version: ?</img> 7.2.2
WC Blocks Version: ?</img> 8.9.2
Action Scheduler Version: ?</img> 3.4.0
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: ?</img>
WP Cron: ?</img>
Language: en_GB
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.0.26
PHP Post Max Size: 15 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.86.0
OpenSSL/1.1.1s

SUHOSIN Installed: –
MySQL Version: 10.3.37-MariaDB
Max Upload Size: 15 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.2.2
WC Database Prefix: dub_
Total Database Size: 58.36MB
Database Data Size: 39.01MB
Database Index Size: 19.35MB
dub_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
dub_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dub_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dub_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
dub_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
dub_woocommerce_order_itemmeta: Data: 0.31MB + Index: 0.27MB + Engine InnoDB
dub_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
dub_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dub_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dub_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dub_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dub_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dub_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dub_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dub_actionscheduler_actions: Data: 3.52MB + Index: 1.48MB + Engine InnoDB
dub_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dub_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dub_actionscheduler_logs: Data: 3.52MB + Index: 0.84MB + Engine InnoDB
dub_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dub_comments: Data: 0.20MB + Index: 0.22MB + Engine InnoDB
dub_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dub_options: Data: 4.13MB + Index: 0.30MB + Engine InnoDB
dub_postmeta: Data: 16.55MB + Index: 11.03MB + Engine InnoDB
dub_posts: Data: 2.52MB + Index: 0.89MB + Engine InnoDB
dub_termmeta: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
dub_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
dub_term_relationships: Data: 2.52MB + Index: 1.52MB + Engine InnoDB
dub_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
dub_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dub_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dub_usermeta: Data: 1.52MB + Index: 0.09MB + Engine InnoDB
dub_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
dub_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dub_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dub_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dub_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
dub_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dub_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dub_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
dub_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
dub_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dub_wc_product_attributes_lookup: Data: 0.19MB + Index: 0.19MB + Engine MyISAM
dub_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dub_wc_product_meta_lookup: Data: 1.52MB + Index: 1.27MB + Engine InnoDB
dub_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dub_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dub_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dub_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dub_wfpklist_template_data: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
dub_woobe_history: Data: 0.30MB + Index: 0.22MB + Engine MyISAM
dub_woobe_history_bulk: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dub_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dub_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dub_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dub_xyz_ips_short_code: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dub_yith_wapo_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dub_yith_wapo_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dub_yith_wapo_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dub_yith_wapo_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dub_yith_wccl_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

attachment: 573
chart: 1
custom_css: 1
customize_changeset: 1
ml-slide: 15
ml-slider: 4
nav_menu_item: 43
page: 18
post: 2
product: 323
product_variation: 5473
revision: 7
shop_order: 197
shop_order_refund: 1
wcpa_pt_forms: 7
wp_global_styles: 1

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

Active Plugins (26)

AddToAny Share Buttons: by AddToAny – 1.8.5
Facebook for WooCommerce: by Facebook – 3.0.7
Homepage Control: by WooThemes – 2.0.3
Insert PHP Code Snippet: by xyzscripts.com – 1.3.3
Limit log in attempts reloaded: by Limit log in attempts reloaded – 2.25.10
MetaSlider: by MetaSlider – 3.28.2
WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.0.3
Product Size Chart for Woocommerce: by Ciobanu George – 1.1.3
PW WooCommerce Bulk Edit: by Pimwick
LLC – 2.108

Storefront Hamburger Menu: by WooCommerce – 1.2.2
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.7.4
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.24

WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.4.0
Woo Address Printer: by Steve Tristram ~ IMAGE ROOM – 0.2
BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 1.1.3
WooCommerce Custom Product Addons (Free): by Acowebs – 2.7.1
Woo Quick View: by Arshid – 1.1.0
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.17
WooCommerce PayPal Payments: by WooCommerce – 2.0.1
WooCommerce Shipping & Tax: by WooCommerce – 2.1.1
WooCommerce Square: by WooCommerce – 3.4.2
WooCommerce: by Automattic – 7.2.2
WP Mail SMTP: by WPForms – 3.7.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.10

WP Post Popup: by Allure Web Solutions – 3.7.1
YITH WooCommerce Product Add-ons & Extra Options: by YITH – 2.17.0

Inactive Plugins (0)

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

Settings

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #7189 - /shop/
Basket: #7191 - /basket/
Checkout: #7193 - /checkout/
My account: #7195 - /account/
Terms and conditions: #7187 - /terms-conditions/

Theme

Name: Woo Storefront Child Theme
Version: 1.0.1
Author URL:
Child Theme: ?</img>
Parent Theme Name: Storefront
Parent Theme Version: 4.2.0
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?</img>

Templates

Overrides: –

WooCommerce PayPal Payments

Onboarded: ?</img>
Shop country code: GB
WooCommerce currency supported: ?</img>
Advanced Card Processing available in country: ?</img>
Pay Later messaging available in country: ?</img>
Webhook status: ?</img>
Vault enabled: ?</img>
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?</img>
Tracking enabled: –

Square

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2023-01-11 09:44:30 +00:00
Options: ?</img>
Notes: 9
Onboarding: completed

Action Scheduler

Complete: 1,256
Oldest: 2022-12-10 16:30:57 +0000
Newest: 2023-01-10 15:40:32 +0000

Failed: 6,197
Oldest: 2021-07-08 20:12:16 +0100
Newest: 2023-01-10 15:40:32 +0000

Pending: 5
Oldest: 2023-01-10 21:01:02 +0000
Newest: 2023-01-16 15:28:52 +0000

Status report information

Generated at: 2023-01-10 16:06:41 +00:00
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Hello @phatman,

Your report looks healthy I also didn’t find any similar recent cases. Is the error showing when only WooCommerce and Square plugins are active? Make sure to switch to the Storefront theme as well in case it’s a theme conflict.

If you’re not comfortable doing all of this on the live version of your site, you can create a staging environment using WP-STAGING.

Let us know your findings!

The plugin has been working fine with my theme. The error is occurring with both WordPress 6.0.3 and 6.1.1

The error only shows on Woocommerce > Settings > Square page. However, orders become perpetually pending.

…switching to the storefront theme makes no difference

• This reply was modified 1 year, 10 months ago by phatman.

Hi @phatman

The error is occurring with both WordPress 6.0.3 and 6.1.1

Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

…switching to the storefront theme makes no difference

Just to confirm that you’ve switched to the default Storefront theme and only WooCommerce and Square plugins are enabled and see if this resolves the issue?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

Let us know how it goes!

https://snipboard.io/4ovGtj.jpg

Yes, same error with storefront theme, WooCommerce and Square plugin active.

Hello,

Fatal error: Uncaught Error: Call to undefined function apimatic\jsonmapper\parse_ini_file()...

The?parse_ini_file()?is a?built-in function in PHP, it is possible that your web host has disabled this function, perhaps to help with security, this could be a reason for this error. I’d recommend to reach out to your web host to see if they are able to allow the?parse_ini_file?function, as it appears that the Square for WooCommerce?extension uses it.

Let us know how that goes for you.

Ok, I’ve cut my loses and switched over to accepting payments with Stripe. I couldn’t get to the bottom of why it should suddenly stop working – maybe a server update killed it. I may try it again at a later date. Thanks!

Hi @phatman
It could be possible, I am going to mark this resolve. If you have any new question, please create a new ticket.

Cheers!