• Resolved Gaelle

    (@paulette56)


    Hi,

    All my reports pages shows a critical error since the last update. Here is the details.

    I have tried to rollback to 4.13.4, update, reinstall the plugin…

    Any idea on how I can fix his ?

    Thanks in advance !

    Détails de l’erreur

    ======================

    Fatal error: Uncaught Error: Class “Spyc” not found in public_html/wp-content/plugins/matomo/app/vendor/matomo/device-detector/Yaml/Spyc.php:28 Stack trace: #0 public_html/wp-content/plugins/matomo/app/vendor/matomo/device-detector/Parser/AbstractParser.php(253): DeviceDetector\Yaml\Spyc->parseFile() #1 public_html/wp-content/plugins/matomo/app/vendor/matomo/device-detector/Parser/AbstractParser.php(382): DeviceDetector\Parser\AbstractParser->getRegexes() #2 public_html/wp-content/plugins/matomo/app/vendor/matomo/device-detector/Parser/Bot.php(69): DeviceDetector\Parser\AbstractParser->preMatchOverall() #3 public_html/wp-content/plugins/matomo/app/vendor/matomo/device-detector/DeviceDetector.php(836): DeviceDetector\Parser\Bot->parse() #4 public_html/wp-content/plugins/matomo/app/vendor/matomo/device-detector/DeviceDetector.php(602): DeviceDetector\DeviceDetector->parseBot() #5 public_html/wp-content/plugins/matomo/app/core/DeviceDetector/DeviceDetectorFactory.php(71): DeviceDetector\DeviceDetector->parse() #6 public_html/wp-content/plugins/matomo/app/core/DeviceDetector/DeviceDetectorFactory.php(36): Piwik\DeviceDetector\DeviceDetectorFactory->getDeviceDetectionInfo() #7 public_html/wp-content/plugins/matomo/classes/WpMatomo/Admin/SystemReport.php(1346): Piwik\DeviceDetector\DeviceDetectorFactory->makeInstance() #8 public_html/wp-content/plugins/matomo/classes/WpMatomo/Admin/SystemReport.php(276): WpMatomo\Admin\SystemReport->get_browser_info() #9 public_html/wp-content/plugins/matomo/classes/WpMatomo/Admin/SystemReport.php(287): WpMatomo\Admin\SystemReport->get_error_tables() #10 public_html/wp-content/plugins/matomo/classes/WpMatomo/Admin/Menu.php(183): WpMatomo\Admin\SystemReport->errors_present() #11 public_html/wp-includes/class-wp-hook.php(308): WpMatomo\Admin\Menu->add_menu() #12 public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #13 public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #14 public_html/wp-admin/includes/menu.php(155): do_action() #15 public_html/wp-admin/menu.php(428): require_once(‘…’) #16 public_html/wp-admin/admin.php(158): require(‘…’) #17 {main} thrown in public_html/wp-content/plugins/matomo/app/vendor/matomo/device-detector/Yaml/Spyc.php on line 28

    Une erreur critique est survenue sur ce site. Veuillez consulter la boite de réception de l’e-mail d’administration de votre site pour plus d’informations.

Viewing 2 replies - 16 through 17 (of 17 total)
  • Thread Starter Gaelle

    (@paulette56)

    @emermatomo, sorry I didn’t see your reply before today.

    The issue was caused by a conflict beetwen Matomo and Quillforms plugin (the Entries addon, to be specific)

    Plugin Support emermatomo

    (@emermatomo)

    @paulette56 glad to hear you find out what’s causing the issue. Just to confirm, is everything working now on your end?

Viewing 2 replies - 16 through 17 (of 17 total)
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