Critical Error

Hi @presson2022,

We haven’t received any reports regarding a fatal error from anyone else so it likely has something to do with your specific environment. In any case, we’re happy to help you troubleshoot the issue and figure out what is happening.

Would you be able to check your PHP error log via FTP to see what the exact error was, or otherwise enable WP_DEBUG and retrigger the error?

Let me know if you’re unsure how to do any of that.

Thanks!

For me too, after the last update, if I activate the plugin the site crashes

Increase your PHP memory in your wp-config.php. Here’s what I use.

define(‘WP_MEMORY_LIMIT’, ‘256M’);

I think it worked.
Thank you

Hey @presson2022, @giampierotortora

Our plugin shouldn’t be using that much memory so I’m wondering what’s causing your site to run out of memory previously.

Can you tell me how much MB the limit was previously set to?

the error returned this morning.
HTTP ERROR 500

That memory setting is not plugin specific. It’s site specific so don’t know why you would say that. If you have a lot of plugins then 256 is a good setting. If you’re getting a 500 error or critical error then increase your memory to 500 to see if it works then you know you have either a memory drain or way too many things going on. Try that and see first. If that doesn’t work, remove the memory setting from wp-config.php and then disable all plugins by renaming the folder then reactivate each one at a time.