Critical error

Hello @epppppp,

Thank you for reaching out to us, we are here to help.

The adding a post, should not be affected by our payment plugin. How did you verify that our plugin is causing this? Did you already do conflict testing? Please provide more information and explain why you think our plugin is causing this? However, we don’t expect our plugin to have any effect on the creation of posts.

Pending your response.

Kind regards,
Joost

The plugin is implicated per my webhost. I don’t know what is sensitive here:

From webhost:

“On checking, I could trace the below errors from the server logs:

[Thu Jan 18 15:12:44 2024] [ SNIP PHP Fatal error:? Uncaught TypeError: Argument 1 pa ssed to WooCommerce\\PayPalCommerce\\WcGateway\\Gateway\\OXXO\\OXXO::WooCommerce\\PayPalCommerce\\WcGateway\\Gateway\\OXXO\\{closure}() must ,

BIG SNIP

hook.php(326): WooCommerce\\PayPalCommerce\\WcGateway\\Gateway\\OXXO\\OXXO->WooCommerce\\PayPalCommerce\\WcGateway\\Gateway\\OXXO\\{closure}(), referer https://www.elsaelsa.com/wp-admin/plug ins.php?plugin_status=all&paged=1&s”

Thank you/

Hello @epppppp

As suggested by @joostvandevijver, a good first step is to troubleshoot by disabling all other plugins. This will help us isolate whether the issue is with the PayPal Payments plugin alone or if it’s a conflict with another plugin. Here’s what you should do:

1. Disable all plugins except for WooCommerce and PayPal Payments.
2. Check if the problem persists. If the error disappears, this indicates a conflict.
3. To find the conflicting plugin, enable each plugin one by one and check for the error after each activation.

Once you identify which plugin is causing the conflict (if any), please let us know. Please try the above steps and let me know the results.

Kind Regards,

Krystian

Since we have not received any further communication from you, we are assuming that your issue have been resolved.

Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread or reply to this one. We are here to help at any time.

Kind regards,
Krystian

This is not resolved. This situation outlined in the first post is ongoing and this plugin is implicated. This is according to my dev and also wordpress.

“Howdy! WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, WooCommerce PayPal Payments…”

There is ZERO doubt there is a problem.

Hello @epppppp

there could be an issue, but it does not seem that this bug/conflict has been caused by only our plugin. We expect this is a mix of our plugin with another plugin or theme. If this would not be the case, we would have many more reports of this, which we don’t.

If you want us to have a closer look, it might be better to create a private engagement, so you can provide the system report and possible other details that could help us isolate the cause for this situation.

Also, you never told us what the outcome was of conflict testing, so when you open this private thread, please also let us know about this and add the URL of this thread, so we are aware of the history of this support request.

Kind regards,
Joost