Critical Error

  • Resolved Papa Jack

    (@papajackph)


    4 years, 9 months ago

    I Encountered an error below while working on plugin.

    Can anybody help me. I removed already the plug in using the SSH. But still the site is not working.

    “There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress. ”

    Thank you,
    Jack Marbida

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hello @papajackph,

    I’m really sorry to know that it did not go well. This usually means that there has been some conflict. TO check this further, can you take a small plugin conflict test to see and figure out the actual culprit causing an issue? Here is how you can make a plugin conflict test:

    The simplest way to perform a plugin conflict test:
    * Login to your site via FTP
    * Navigate to wp-content
    * Rename the plugins folder to _plugins
    * Create a folder named plugins
    * Move the plugin folder (ex: membership) you want to test from _plugins to plugins
    * Then, one at a time, move other plugin folders over from _plugins to plugins until the symptom returns

    NOTE: While you are doing this, do not visit WP-Admin -> Plugins on your site. This will ensure that your plugins remain active when you copy them back over.

    If you have a provision to make. server backups, please make sure you do a server-side backup and then proceed to do the conflict test.

    Let me know if that works for you. I’m looking forward to hearing from you on it.

    Regards,
    Prathamesh Palve

    Thread Starter Papa Jack

    (@papajackph)

    Hi Prathamesh,

    I tried to rename the file but still getting error.

    I notice though that the “updateip” is on red color on this part of the SSH.

    cooljackm@wordpress-1-vm:~/apps/wordpress$ ls
    bin bnconfig.disabled conf htdocs licenses tmp updateip
    cooljackm@wordpress-1-vm:~/apps/wordpress$

    I have to admit, I’ll tell you the reason why it caused this error.
    I downloaded a so I thought a free plugin from wordpressclub.com. The plugin that I thought I would make the site work faster turned to be a horror for my site.
    The name of the plugin is Asset Clean Up booster.

    I hope you can help me do something about this.

    Thank you for your help.

    Best Regards,
    Papa Jack

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hey there @papajackph

    I can see an error message on your site now and it seems that it comes from a MU plugin file: wp-content/mu-plugins/wpacu-plugins-filter.php

    Can you delete it and check again?
    You should also download it, if you need to keep it as backup.

    Thank you,
    Dimitris

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello there @papajackph

    I hope you are doing well!

    We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

    Kind regards,
    Nastia

Viewing 4 replies - 1 through 4 (of 4 total)
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