Critical error and no tab function

  • Resolved Kay

    (@kayhagueuniforum)


    3 years, 1 month ago

    Hello, my tabs were working great, but for some reason, one tab group has stopped working as it should.

    The particular group does not load a preview when editing, and once published does not create tabs, but displays info vertically down the page as if i’d just entered the info as text.

    I also was getting the Critical Error message on the particular page, and the page looked like an A4 document rather than a web page.

    I deleted the page and the tab group, and started again. But the same issue keeps occurring.

    Please help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Bayejid Ahmed

    (@bayejid00)

    Hi @kayhagueuniforum,

    Sorry to hear that you are facing such an issue. We tried to generate the issue on our end but unfortunately, we are unable to. Could you please create a support ticket here with page link and the necessary information to review the issue deeply from your end?

    Your co-operation would be highly appreciated. Thank you.

    Thread Starter Kay

    (@kayhagueuniforum)

    Hello Bayejid

    Thank you very much for your response.
    I was up til 2am this morning working on my site and had deactivated plug-ins one by one to try and find the issue.

    It was sourced though, which was external to your plugin it seems.

    For information, it appeared that a Woocommerce plugin shortcode in the affected tabbed section was misfunctioning which made the tab plugin misfunction too. The shortcode was removed from the tab, keeping everything else the same, and everything worked perfectly again. I’ve since deactivated Woocommerce completely, for many other reasons, and now using a different e-commerce plugin that better suits my needs.

    This post may help others who experience similar – check any shortcodes in tabbed sections first if a tab live page is affected.

    Sorry I didn’t get back to you last night/this morning to update you – I was exhausted haha

    Have a lovely day.

    Plugin Support Bayejid Ahmed

    (@bayejid00)

    Hi @kayhagueuniforum,

    Glad to hear that you figured it out. Thanks for sharing in details. Much appreciate your effort.

    Have a great day.

Viewing 3 replies - 1 through 3 (of 3 total)
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