Critical error at Woodmart theme

  • Resolved lemoncpl

    (@lemoncpl)


    3 years, 7 months ago

    Hello!
    I have installed the plugin. Clicking on the “See all products…” link breaks the Woodmart theme template and says that a critical error has occurred on the website.

    Also, my website header is sticky and scrolls to the bottom of the page with the mouse scroll. If I entered something into the search field and the search bar opened, and if I scroll the page below at this time, the list with search results trembles terribly and it looks very ugly.

    All this is really very frustrating.

    • This topic was modified 3 years, 7 months ago by lemoncpl.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Damian Góra

    (@damian-gora)

    Hi,

    I can’t recreate this error on my end. Could you paste here the error (cut sensitive data) or send us the error via the contact form?- https://fibosearch.com/contact/

    To find the error message follow these steps:
    1. Trigger the error
    2. Go to WooCommerce -> Status -> Logs
    3. Open the latest log file and check the latest fatal error

    We’re aware of the jumps when scrolling. We will plan to fix it, but it’s a rare case that users use autocomplete search and scroll the page at the same time.

    Thread Starter lemoncpl

    (@lemoncpl)

    Hi
    Here is error: 2021-03-25T06:54:23+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 163840 bytes) в /home/a0189870/domains/my-doman.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-autoloader.php на строке 54

    Scrolling pages is not so rare cases. When can I expect a fix?

    • This reply was modified 3 years, 7 months ago by lemoncpl.
    Plugin Author Damian Góra

    (@damian-gora)

    The error message tells that you haven’t enough memory to handle this request. Try to increase the PHP memory limit to 256MB or even more. Follow these steps:

    1. Edit the wp-config.php file on your WordPress site
    2. Add there following line:

    define( 'WP_MEMORY_LIMIT', '256M' );

    3. Save changes and upload the wp-config.php file back to your server.

    If 256M isn’t enough, try 512M.

    Plugin Author Damian Góra

    (@damian-gora)

    We’ll try to fix it probably in Q3 or Q4 of 2021.

Viewing 4 replies - 1 through 4 (of 4 total)
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