Critical error creating new testimonial

  • Resolved Floris

    (@florismk)


    7 months, 2 weeks ago

    As of today, trying to create a new testimonial gives the feared WordPress Critical Error page on my site.

    Succesfully created a testimonial only last Friday. I have some forty trouble-free testimonials in total.

    All other ST admin pages can be reached without problem, and work normally. The ST functions in the frontend also function normally.

    It’s only trying to reach /post-new.php?post_type=wpm-testimonial that the Critical Error pops up. Going back from the error brings me to whatever admin page I was on before trying New Testimonial.

    WordPress 6.5, ST 3.1.12 with Pro 1.0.11.

    ETA: Shortly after discovering this, the WordPress installation began signing me out any time I did anything at all in wp-admin (such as navigating to a different page, or starting a WordFence scan). To resolve that, and to determine whether it was related to ST, I cleared cookies, browser cache, WP Super Cache, and disabled all plugins to re-enable them one by one. Signout issue disappeared, ST Critical Error remained. So the problem is not related to any of that.

    ETA: With all other plugins deactivated, and Twenty Twenty Four as theme, the issue still occurs. That leaves only a bug in ST as cause….

    • This topic was modified 7 months, 2 weeks ago by Floris.
    • This topic was modified 7 months, 2 weeks ago by Floris.

    The page I need help with: [log in to see the link]

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  • Plugin Support beatrice12

    (@beatrice12)

    Hello @florismk,

    I noticed that you already reached out to us via our contact form and we will continue our conversation there. I will mark this thread as resolved.

    Warm regards,

    Beatrice.

    Thread Starter Floris

    (@florismk)

    Thanks Beatrice! Let’s document the resolution here as well:

    This problem, and multiple unrelated issues on the same site, turned out to be the result of a migration of the DB to MySQL 8.0, which in retrospect seemed to have partially failed. I imported the exported SQL file again, this time without any errors, and all issues on the site disappeared, including this one.

Viewing 2 replies - 1 through 2 (of 2 total)
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