Critical Error Help

  • Resolved cristalee88

    (@cristalee88)


    1 year, 7 months ago

    The website was contracted out to a third party to build & I can no longer get ahold of that person. I went in through the backend of the website and logged in, made changes (including updating wordpress and plugins). I think my mistake was updating plugins as that’s when the critical error came up.

    I downloaded Filezilla & tried logging into the site via FTP, but it can’t connect to the server. The login credentials I used to FTP were what I used to login to the backend of the site. I used SFTP, thelocksmithexperts.com (host), and username & password.

    I don’t have any original emails and never got an email from WP about the error. Site is hosted by GoDaddy.

    Can someone please help? I have no real or deep background in this area.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi there, can understand how frustrating this can turn out to be at times, i believe this error has been caused due to some incompatible or outdated plugin, assuming you have access to cpanel and can get bit techy, what i suggest to you is try disabling all the plugin and try again, most of the times i believe in your case it will work for sure.

    Well just to make things easier sharing you a link, try logging into cpanel and then MyPhp admin and follow the mentioned steps.

    Here you go, Wish you luck !

    https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

    Thread Starter cristalee88

    (@cristalee88)

    Thanks. I tried it and Filezilla tells me “Response: 530 Login authentication failed Error: Critical error: Could not connect to server”

    I used the same login on Filezilla as I would when logging into the backend of my site. Am I missing something or should it be something else?

    Thanks

    Login authentication failed — assuming that you are using the right credentials there— have you tried to login via Cpanel

    using this URL

    https://thelocksmithexperts.com/cpanel

    Thread Starter cristalee88

    (@cristalee88)

    I just tried to login via cpanel after going through the entire page you sent and it worked! You are amazing! Thank you.

    • This reply was modified 1 year, 7 months ago by cristalee88.
Viewing 4 replies - 1 through 4 (of 4 total)
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