Critical error / index issues

  • Resolved emmelinegb

    (@emmelinegb)


    3 years ago

    Hi there,

    My website suddenly has a critical error which I’ve been trying to troubleshoot. Right now, the site is completely down and I can only get in on the host side (bluehost account). This is what it says in the log:

    AH01276: Cannot serve directory /home3/…/public_html/wp-admin/css/: No matching DirectoryIndex (index.html.var,index.htm,index.html,index.shtml,index.xhtml,index.wml,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.js,index.jp,index.php4,index.php3,index.php,index.phtml,default.htm,default.html,home.htm,index.php5,Default.html,Default.htm,home.html) found, and server-generated directory index forbidden by Options directive, referer: binance . com`

    On another forum, the person was advised to add an empty index.php file under wp-content/uploads. I’ve tried doing this, but nothing has changed. The most confusing/concerning part to me is the referrer. I googled that site, and it’s some sort of bitcoin website (I’ve added spaces so that it hopefully doesn’t hyperlink here). Is it possible this is happening because of a hack attempt? Any ideas how to fix this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host. Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

    You can also try disabling plugin/theme:
    – Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
    – If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Also review https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-critical-error-in-wordpress/

    Thread Starter emmelinegb

    (@emmelinegb)

    Thank you! I thought that other section was the error log, but your comment helped me stumble upon the full error log lol. Anywhere, there were a bunch of errors from the same plugin all within the past few days. So I removed that plugin first, and my site appears to be back. Phew!

    Moderator t-p

    (@t-p)

    Glad its sorted ??

Viewing 3 replies - 1 through 3 (of 3 total)
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