Critical Error loading first plugin

  • Resolved minterrors

    (@minterrors)


    11 months, 1 week ago

    Hello,

    This is my second post about the website. The first related to getting a critical error trying to install WordPress 6.3.x on a new windows 2022 server with the latest MySQL and PHP.

    With WordPress 6.4.1, I was able to load the website and import the posts BUT, near the end, the server did throw a HTTP 500 error, but all seemed to work OK after a refresh.

    Now, I get the same error Critical error attempting to install Wordfence. It’s the first and only plugin so far that has been attempted. I did not get an email from the website.

    In my opinion, I think the errrors are related and I am attempting to find out why. There is no PHP error log yet.

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

    What do you suggest I do in order to pinpoint the problem? One Community member who helped with the critical error on installing WordPress suggested the debugging process. Would that help in this instance where the site is up and running, but has issues with random critical errors?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Every critical error should be recorded by the hosting in the error log. If you cannot find this, you can also activate debugging in WordPress as described here: https://www.ads-software.com/documentation/article/debugging-in-wordpress/

    Depending on what you see, you can assess the specific cause and contact the plugin’s support team if necessary so that they can clarify the issue.

    Thread Starter minterrors

    (@minterrors)

    Thanks for the quick reply.

    What is the name of the WordPress error log? I run my own server, which is within close proximity. I will search for the file name and see if it offers any decent info.

    I have been attempting several plugins. The two security plugins are not loading, Wordfence and Jetpack. What I was successful so far was:

    W3 Total cache

    WordPress Importer

    WP Crontrol.

    Updraft Backup

    I DO have an inline firewall, and I do not know at this point whether the inline firewall is refusing to load Wordfence and Jetpack or if it is something else. I will bypass the firewall when I have an opportunity to do so.

    If you have activated debug mode, WordPress will generate a log file in the wp-content directory. See: https://www.ads-software.com/documentation/article/debugging-in-wordpress/

    I can’t tell you what the log file of your own hosting is called as this differs for each system and I don’t know yours.

    Thread Starter minterrors

    (@minterrors)

    Hello,

    One of the plugins I attempted next was a email related plugin. It said that OpenSSL wasnt activated. So I activated it in PHP and the plugin finished successfully. I deleted the Wordfence and JetPack folders. I tried the Wordfence plugin once again and it successfully loaded.

    I will close this ticket. In the case some other error pops up, I do another ticket.

    Again, I appreciate your assistance and I will try to see if DEBUG will assist in any other errors that might occur.

    Thanks for the feedback and glad you found the solution and documented it here for others.

    Please note, however, that there are no tickets here in the forum. This is at most a topic as we are in a forum and not a support ticket system. These topics are closed automatically after some time.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Critical Error loading first plugin’ is closed to new replies.