Critical Error Logging in – Microsoft Edge

  • Resolved Michael Thena

    (@iscomputerman)


    2 years ago

    Inconsistently users will get “There has been a critical error on this website when trying to login. Admins don’t get it but other non-admin users have – but few and very inconsistent. It seems to be related around using a wrong password.

Viewing 4 replies - 1 through 4 (of 4 total)
  • missveronica

    (@missveronicatv)

    @iscomputerman

    You can enable PHP error logging, read this guide: “How to enable debug logging”

    https://docs.ultimatemember.com/article/1751-enable-debug-logging

    You will get a PHP log file with notices and errors in /wp-content/debug.log when you get the “critical error”.

    Post the content of this file here in the Forum and we can give you a PHP error explanation.

    Thread Starter Michael Thena

    (@iscomputerman)

    It appears that when a user uses a wrong password, the UM doesn’t know where to send them so critical error appears.

    missveronica

    (@missveronicatv)

    @iscomputerman

    Before replying I made tests both with bad password and without password with the Chrome and MS Edge browsers and I didn’t get any “Critical Error” but the correct UM Password error message.

    You may have a conflict with another Plugin or your Theme and to get the PHP error message enabling debug logging is the best tool.

    Plugin Support andrewshu

    (@andrewshu)

    Hi @iscomputerman

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)
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