• Resolved samkh63

    (@samkh63)


    Hi there

    It comes to my attention that when i add new product with Variable type or change a simple product to a variable, after saving , and press view , WordPress gives me “Critical error” page

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @samkh63,

    Thank you for reaching out — we’re happy to help!

    Could you please confirm when did the issue start occurring? Was adding or saving variable products working correctly before? Has the issue started after making any specific changes to your site, such as installing a new plugin, updating a theme, or adding custom code?

    In the meantime, you can perform a conflict test to rule out any theme or plugin conflicts that might be causing this issue. The best way to determine this is by?running a full conflict test.

    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    Let us know once you have done a conflict test!

    Thread Starter samkh63

    (@samkh63)

    This issue start few month back.
    i try disable all my plugins but still occur .
    i also go far and clear all server cache and disable all plugin except woo commerce

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @samkh63,

    Thank you for the update.

    Could you please confirm if you changed your theme to a default theme such as Storefront or Twenty Twenty-Four while you disabled all plugins except WooCommerce?

    For better assistance, can you provide a video showing the issue on your end? For video, you may use?https://loom.com?or?https://www.awesomescreenshot.com/. Please follow the instructions on that page and then paste the URL into this thread.

    To further assist you and understand your site setup, could you please share with us the necessary information below to investigate the issue further:

    • System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs?(if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    Hi! We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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