Critical error message – Redux version 4.4.4

Unfortunately, “fatal error” is a generic message and tell us nothing. You need to read the email sent to the admin of the account on that site, which will contain the actual error message we need to see.

Also, please disable the Vendor Plugin. That is for developers only.

If you’re not getting emails you have have to get the data from your PHP error logs. As I do not know their location, you will need to contact whomever does tech support for your server and ask them where they are stored.

There is little else I can do until I have the specific error message, preferably with the stack trace data.

Hi Kev Provance,

Thank you for your reply. I logged in to my directAdmin and check for the error logs, try to access the website and get this error logs:

[Wed Jul 26 15:18:57.081542 2023] [proxy_fcgi:error] [pid 31929:tid 140344196773632] [client 42.115.84.88:0] AH01071: Got error 'PHP message: PHP Warning: require_once(/home/dtech/domains/3dtechgroup.com/public_html/wp-content/uploads/redux/google_fonts.json): failed to open stream: Permission denied in /home/dtech/domains/3dtechgroup.com/public_html/wp-content/plugins/redux-framework/redux-core/inc/classes/class-redux-filesystem.php on line 622\nPHP message: PHP Fatal error: require_once(): Failed opening required '/home/dtech/domains/3dtechgroup.com/public_html/wp-content/uploads/redux/google_fonts.json' (include_path='.:/usr/local/php72/lib/php') in /home/dtech/domains/3dtechgroup.com/public_html/wp-content/plugins/redux-framework/redux-core/inc/classes/class-redux-filesystem.php on line 622\n'

• This reply was modified 1 year, 4 months ago by star0620.

/wp-content/uploads/redux/google_fonts.json

The permissions for your wp-content/uploads/redux folder is not properly set. Permission denied means PHP cannot read or write the file. You’ll need to set the permissions on your uploads folder and all subfolders to Octal rwxr-xr-x or CHMOD (0755). If you don’t know what that means, contact whoever does support for your server and ask them to make that change.

As this is a server issue, there’s not much else I can do as we do not support server issues.

Good luck.

i has access wp-content/uploads/redux and see this, is it has seted CHMOD (0755)?

All I can tell you at this point is that if the file is still not reading or writing, you’ll have to ask whomever does tech support for your server why. Redux is reacting to the fact that it can’t read/write to that file (I’ll add code later to capture the error instead of crashing), but the issue originates on the server, which I do not have access to, nor would I be permitted to tinker with it even if I did.

Try deleting the google_fonts.json and see if Redux can recreate it. If the error still happens, there is a permission issue someplace still in that folder structure.

You may also have a group/user permission issue: See: https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/

The error is occurring in a segment of code that runs when the WP_Filesystem hasn’t been properly initialized, which is also evidence of a server permissions issue.

Also, here’s a link to v4.4.5 which I hope to release either today or tomorrow. It has a catch to prevent Redux from crashing and should fall back to the default Google Fonts that come preinstalled. Be advised, it’s only a bandaid to a larger permissions issue that falls beyond the scope of our support.

https://github.com/reduxframework/redux-framework/archive/refs/heads/master.zip

Sorry for the delay, i has been busy and do not online for a while.

I don’t know how but my website is running normal again, i’m not change anything from the last time on administrator board, and that time, it’s still stuck with error.

This made me confuse, because i don’t know when it’s in trouble again and how to fix it. But for the all, my web do well now ?? ??

Thank you for your help, Kev Provance.