critical error – missing admin email and php host link

  • Resolved tuglynn

    (@tuglynn)


    1 year, 11 months ago

    I recently started helping with this website. Fortunately I backed up the site right before updating the plugins. After the plugins updated I got this critical error message that said to check the admin email inbox for instructions. The problem is, I don’t have that email address and the owner of the website I am working for doesn’t know what that email would be. Further more I have seen that I can reset the email with php, but I don’t have the information to connect. I only have the admin login credentials.

    Are there any good options for me?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • lisa

    (@contentiskey)

    getting access to the webhosting account (GoDaddy.com?) to be able to access files (i.e. plugin folders) and the database will be important toward solving the “critical error” or restoring the site with the backup you created.

    Thread Starter tuglynn

    (@tuglynn)

    Thank you Lisa. You pointed me in the right direction. I was able to get in an edit my files to gain access again.

Viewing 2 replies - 1 through 2 (of 2 total)
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