Critical Error on Events Page

I’m getting the same issue!

Please try to lower the PHP version to make it work. :/
We’re all waiting for an official update.

I’m not running PHP 8, I’m running 7.4. Thanks!

Hi @isynergybecky @wegevents, could you follow the configuration for Breeze caching in this article here → https://theeventscalendar.com/knowledgebase/k/breeze-cache/.

See if that makes a difference. Let me know if that helps.

Best,
Abz

@abzlevelup I tried adjusting the settings as directed in the article, but I’m still getting the same error message when I try to refresh the page. I did further troubleshooting yesterday where I disabled all of the plugins on the site to see if there was an issue with one of them and I still got the critical error message.

Thank you,

Becky

@abzlevelup I ended up shutting off the Redis service on the web server and it seems to be working. I am going to keep testing over the new few days before I push it live. If this is the case, this needs to be addressed on the next version of the plugin. Thanks!

Hi @isynergybecky, appreciate you doing the initial debugging and confirming. This conflict with Redis Cache is a known issue that’s likely caused by the plugin’s high-performance settings. We have an existing internal bug ticket for this, and I have added your case to it. Thanks for all the details, I will definitely pass it along to our devs.

I am unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified when there are any updates.

We’d recommend disabling Object Cache while we’re working on a fix. Or you could also test this workaround — and see if this does the trick. You can try adding this snippet to your wp-config.php file:

define('WP_REDIS_CONFIG', [
  'compression' => 'none',
]);
define('WP_REDIS_CONFIG', [
  'serializer' => 'php',
]);

For more information on this topic, please see the following Redis links on compression and serializer.

To be safe, we’d recommend conducting these tests on a Staging Server. Also, please keep a working backup of your website.

If you do have other concerns or issues you need help with, please create another ticket, as it helps us track different issues.

Again, thank you for your patience. Hang in there.

Best,
Abz
________________________

Internal Bug Ticket Reference:
TEC-4348

Hi there,

With our latest release of The Events Calendar 6.0.4, we resolved the issue between the Events Calendar and Object Cache. Please be sure to review our full Release Notes for more details and update your plugin whenever you get a chance.

As always, we suggest testing updates on a staging site first and having a recent backup, but it should all be smooth sailing. If you implemented any workarounds, you can remove them after updating the plugins.

If you still have issues after updating to the latest releases, please open a new support thread and include any specific details and screenshots if possible.

Have a great day,
Gladys

Hi @isynergybecky,

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.