Critical Error on Export Orders

  • Resolved vskavo

    (@vskavo)


    3 years ago

    Hi, thanks for the great plugin, it saves a lot of work.

    In the recent update I’m getting an error when exporting the orders.

    This is the error:

    <p>Hubo un error crítico en tu sitio web.</p><p><a href="https://www.ads-software.com/support/article/faq-troubleshooting/">Learn more about troubleshooting WordPress.</a></p><div style="margin:20px 0;padding:20px; background:#ffe8e8;">If you see this message after saving the snippet to the Woody Code Snippets plugin, please enable safe mode in the Woody plugin. Safe mode will allow you to continue working in the admin panel of your site and change the snippet in which you made a php error.</div><a href="https://tienda.neoser.cl/wp-admin/edit.php?post_type=wbcr-snippets&wbcr-php-snippets-safe-mode" class="button">Enable safe mode in Woody Code Snippets</a>

    It says, “There was a critical error on your website”.

    I disable the Woody Snipet plugin just to see if it was that causing the error but that didn’t work either.

    Can you please give me a heads up on what might be the problem.

    Thanks again

    • This topic was modified 3 years ago by vskavo.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author algol.plus

    (@algolplus)

    Hello

    Please, visit >WooCommerce>Status>Logs and review “fatal-error-xxx” for today.

    I need to know exact error message.

    thanks, Alex

    jensvdp

    (@jensvdp)

    I got the same error.

    This is what is in the status log:

    2021-11-10T09:03:07+00:00 CRITICAL Uncaught Error: Object of class PHPExcel_Style_NumberFormat could not be converted to string in /data/sites/web/sportingbe/www/wp-content/plugins/woo-order-export-lite/classes/formats/class-woe-formatter-xls.php:321
Stack trace:
#0 /data/sites/web/sportingbe/www/wp-content/plugins/woo-order-export-lite/classes/core/class-wc-order-export-engine.php(434): WOE_Formatter_Xls->finish()
#1 /data/sites/web/sportingbe/www/wp-content/plugins/woo-order-export-lite/classes/admin/tabs/ajax/trait-wc-order-export-admin-tab-abstract-ajax-export.php(147): WC_Order_Export_Engine::build_file()
#2 /data/sites/web/sportingbe/www/wp-content/plugins/woo-order-export-lite/classes/class-wc-order-export-admin.php(511): WC_Order_Export_Admin_Tab_Abstract->ajax_export_finish()
#3 /data/sites/web/sportingbe/www/wp-includes/class-wp-hook.php(303): WC_Order_Export_Admin->ajax_gate()
#4 /data/sites/web/sportingbe/www/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters()
#5 /data/sites/web/sportingbe/www/wp-includes/plugin.php(470):  in /data/sites/web/sportingbe/www/wp-content/plugins/woo-order-export-lite/classes/formats/class-woe-formatter-xls.php op de lijn 321
    Plugin Author algol.plus

    (@algolplus)

    Please, submit your settings as new ticket to https://algolplus.freshdesk.com

    Use tab Tools to get them.

    jensvdp

    (@jensvdp)

    Done

    jensvdp

    (@jensvdp)

    @vskavo
    Unchecking this worked, thanks to the answer on the support ticket:
    Misc settings > Format numbers (use WC decimal separator)

    Thread Starter vskavo

    (@vskavo)

    @jensvdp It worked, thanks a lot for the heads up!

    And thanks @algolplus for the quick response too.

    Have a great week!

    Plugin Author algol.plus

    (@algolplus)

    This bug was fixed in version 3.2.1, released on Nov 1tth (just now)

    jensvdp

    (@jensvdp)

    @algolplus I can confirm it works again in the new release.

    Plugin Author algol.plus

    (@algolplus)

    thank you @jensvdp

Viewing 9 replies - 1 through 9 (of 9 total)
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