• Resolved pnnylnskywlkr

    (@pnnylnskywlkr)


    I’m attempting to install the plug-in but get a critical error on my site. I’ve installed this on a different site without issues (other site has mostly the same plugins, not the latest version of WordPress, and running a different theme). I don’t want to update WordPress on the site it’s current working on before understanding why I’m getting a critical error on this site in case it’s the WordPress version. Any ideas why that’s happening?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author mooberrydreams

    (@mooberrydreams)

    Sorry to hear about the issues!

    I have just set up a brand new site with WP 6.4.1 and PHP 8.1 and installed the latest version of Mooberry Book Manager with no issues.

    If you can provide the following information on the site that the install failed that would be helpful:

    • version of WP
    • version of PHP
    • theme (and version)
    • version of Mooberry Book Manager if not the latest

    Also if possible, if you could temporarily enable debugging so that the actual error message displays, and you can send me the error that is occuring, that can help narrow down the issue. You can find instructions for enabling debugging here: https://www.ads-software.com/documentation/article/debugging-in-wordpress/ and the settings you should use are:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', true );
    Thread Starter pnnylnskywlkr

    (@pnnylnskywlkr)

    thanks for responding.

    WordPress version 6.4.1
    Active theme: Catch Responsive (version 2.8.6)
    Current plugin: Mooberry Book Manager (version 4.15.8)

    PHP version 8.1.24

    I’ll try to turn on the debug and install again to get the details for you.

    Plugin Author mooberrydreams

    (@mooberrydreams)

    Try MBM version 4.15.9. That might fix the issue for you.

    Thread Starter pnnylnskywlkr

    (@pnnylnskywlkr)

    How do I get version 4.15.9? I just tried from the wordpress plugin search and it was .10

    WordPress version 6.4.1
    Active theme: Catch Responsive (version 2.8.6)
    Current plugin: Mooberry Book Manager (version 4.15.10)
    PHP version 8.1.24

    Debug log had this:

    [22-Nov-2023 21:41:15 UTC] PHP Fatal error: Uncaught Error: Call to undefined function wp_generate_attachment_metadata() in /home/ghrskqjxf0oo/public_html/blog/wp-content/plugins/mooberry-book-manager/includes/class-mbm-helper-functions.php:508

    Plugin Author mooberrydreams

    (@mooberrydreams)

    Thanks for the error message, that’s very helpful.

    Use the latest version of MBM and this should be fixed.

    Thread Starter pnnylnskywlkr

    (@pnnylnskywlkr)

    Thank you! It works now.

    Plugin Author mooberrydreams

    (@mooberrydreams)

    Glad to hear it! Sorry about the inconvenience.

Viewing 7 replies - 1 through 7 (of 7 total)
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