Critical error on plugin activation

  • Resolved johfoll24

    (@johfoll24)


    4 months ago

    Hi, I’m getting the following critical error on plugin v1.15.11 activation:

    Uncaught Error: Failed opening required ‘manager/class-omnisend-logger.php’ in wp-content/plugins/omnisend-connect/omnisend-woocommerce.php:52

    The file exists and from what I can tell it appears that capitalisation of the folder, ‘Manager’, is causing the issue on Ubuntu. Changing the folder name to ‘manager’ fixes the error, or changing the require_once call to ‘Manager/class-omnisend-logger.php’ also fixes the error.

    Thanks for your assistance!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support supportomnisend

    (@supportomnisend)

    Hi there,

    Thanks for reaching out and sharing the details of the error you’re encountering.

    The first step I recommend is updating your plugin to the latest version, as v1.15.11 is not the most current release. This update often resolves many issues and ensures you have the latest features and fixes.

    Please let us know if updating the plugin fixes the issue. If you continue to experience the issue after updating, we can dig deeper. It would be helpful if you could provide a text file of the logs. Please reach out to our customer support team via in-app chat or by emailing [email protected], and we’ll be happy to assist you further.

    Thanks again for your patience, and we look forward to helping you resolve this!

    Warm regards,

    Omnisend team

    Thread Starter johfoll24

    (@johfoll24)

    Hi,

    Thanks for your quick response! I’ve updated the plugin and that has indeed fixed the issue. Thanks for your help!

    Plugin Support supportomnisend

    (@supportomnisend)

    Hi there,

    Thank you for letting us know!

    I’m glad to hear that updating the plugin resolved the issue. If you have any more questions or need further assistance with anything else, please don’t hesitate to reach out. We’re always here to help and ensure everything runs smoothly for you.

Viewing 3 replies - 1 through 3 (of 3 total)
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