• Resolved loosefast

    (@loosefast)


    Updating site to WordPress 6.1.1 after updating NextGen Gallery to 3.30 caused a blank screen Dashboard. After much trouble-shooting, and critical error screens, downgrading to NextGen Gallery 3.26 brought Dashboard back to life. Any ideas appreciated!

    wp-core
    
    version: 6.1.1
    site_language: en_US
    user_language: en_US
    timezone: America/New_York
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: closed
    environment_type: production
    user_count: 3
    dotorg_communication: true
    
    wp-paths-sizes
    
    wordpress_path: /home/xxxx/public_html
    wordpress_size: loading…
    uploads_path: /home/xxxx/public_html/wp-content/uploads
    uploads_size: loading…
    themes_path: /home/xxxx/public_html/wp-content/themes
    themes_size: loading…
    plugins_path: /home/xxxx/public_html/wp-content/plugins
    plugins_size: loading…
    database_size: loading…
    total_size: loading…
    
    wp-dropins (1)
    
    maintenance.php: true
    
    wp-active-theme
    
    name: Astra (astra)
    version: 3.9.4
    author: Brainstorm Force
    author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    parent_theme: none
    theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, widgets, menus
    theme_path: /home/randy/public_html/wp-content/themes/astra
    auto_update: Disabled
    
    wp-themes-inactive (3)
    
    Twenty Twenty-One: version: 1.7, author: the WordPress team, Auto-updates disabled
    Twenty Twenty-Three: version: 1.0, author: the WordPress team, Auto-updates disabled
    Twenty Twenty-Two: version: 1.3, author: the WordPress team, Auto-updates disabled
    
    wp-mu-plugins (1)
    
    assets-manager.php: author: (undefined), version: 1.0.9
    
    wp-plugins-active (10)
    
    AddToAny Share Buttons: version: 1.8.5, author: AddToAny, Auto-updates disabled
    Astra Hooks: version: 1.0.2, author: Brainstorm Force, Auto-updates disabled
    bunny.net: version: 1.0.8, author: bunny.net, Auto-updates disabled
    Contact Form 7: version: 5.7.2, author: Takayuki Miyoshi, Auto-updates disabled
    Flexi Pages Widget: version: 1.7.3, author: Srini G, Auto-updates disabled
    NextGEN Gallery: version: 3.26, author: Imagely (latest version: 3.30), Auto-updates disabled
    NextGEN Plus: version: 1.12.0, author: Imagely, Auto-updates disabled
    Really Simple SSL: version: 6.0.14, author: Really Simple Plugins, Auto-updates disabled
    Shortcode For Current Date: version: 2.1.7, author: Imtiaz Rayhan, Auto-updates disabled
    UpdraftPlus - Backup/Restore: version: 1.22.24, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
    
    wp-plugins-inactive (15)
    
    Asset CleanUp: Page Speed Booster: version: 1.3.8.9, author: Gabe Livan, Auto-updates disabled
    Classic Editor: version: 1.6.2, author: WordPress Contributors, Auto-updates disabled
    Disable Comments: version: 2.4.2, author: WPDeveloper, Auto-updates disabled
    Display Posts: version: 3.0.2, author: Bill Erickson, Auto-updates disabled
    Gallery Lightbox Lite: version: 1.0.0.39, author: GhozyLab, Inc., Auto-updates disabled
    Health Check & Troubleshooting: version: 1.5.1, author: The www.ads-software.com community, Auto-updates disabled
    iQ Block Country: version: 1.2.19, author: Pascal, Auto-updates disabled
    Jetpack: version: 11.6, author: Automattic, Auto-updates disabled
    Shortcode Widget: version: 1.5.3, author: Gagan Deep Singh, Auto-updates disabled
    Sucuri Security - Auditing, Malware Scanner and Hardening: version: 1.8.36, author: Sucuri Inc., Auto-updates disabled
    Webcraftic Clearfy – WordPress optimization plugin: version: 2.1.2, author: Creative Motion [email protected], Auto-updates disabled
    WP-Optimize - Clean, Compress, Cache: version: 3.2.10, author: David Anderson, Ruhani Rabin, Team Updraft, Auto-updates disabled
    WP NextGen Gallery Search Pro: version: 1.0, author: UpScaleThought, Auto-updates disabled
    WP Server Stats: version: 1.7.0, author: Saumya Majumder, Acnam Infotech, Auto-updates disabled
    Yoast SEO: version: 19.13, author: Team Yoast, Auto-updates disabled
    
    wp-media
    
    image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    imagick_version: Not available
    file_uploads: File uploads is turned off
    post_max_size: 8M
    upload_max_filesize: 2M
    max_effective_size: 2 MB
    max_file_uploads: 20
    gd_version: bundled (2.1.0 compatible)
    gd_formats: GIF, JPEG, PNG, BMP, XPM
    ghostscript_version: 8.71
    
    wp-server
    
    server_architecture: Linux 2.6.32-042stab133.2 x86_64
    httpd_software: Apache
    php_version: 7.4.33 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 384M
    max_input_time: 60
    upload_max_filesize: 2M
    php_post_max_size: 8M
    curl_version: 7.86.0 OpenSSL/1.1.1s
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: true
    
    wp-database
    
    extension: mysqli
    server_version: 5.6.51
    client_version: mysqlnd 7.4.33
    max_allowed_packet: 16777216
    max_connections: 100
    
    wp-constants
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/randy/public_html/wp-content
    WP_PLUGIN_DIR: /home/randy/public_html/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 384M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    wp-filesystem
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Imagely

    (@imagely)

    Hi @loosefast.

    We are sorry to hear of the issue but we should mention that NextGen Gallery plugin was tested to work with the latest versions of WordPress so it shouldn’t be a problem updating everything to the latest version.

    If you are willing to continue the debugging, next time let’s try switching to a theme from the Twenty series to see if NGG conflicts with Astra theme.

    Thread Starter loosefast

    (@loosefast)

    Following up. This turned out to be a “not enough” memory issue with the site. There were no conflicts with Astra Theme. Thanks NextGen!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Critical error on updating NextGen Gallery to 3.30’ is closed to new replies.