Critical Error on website – checkout page
-
Hi GTM KIT Support Team,
I hope this message finds you well.
I am currently using the Chauffeur Booking System plugin on my site, and I’ve encountered an issue with the WooPayments checkout integration. The plugin works fine with other booking forms on my site and integrates with WooCommerce checkout without problems.
Here’s the setup:
- Users complete the booking form, which includes maps, pickup date, and other details.
- They then proceed to the WooPayments checkout page for payment.
However, when clicking “Pay for Order,” I receive a “Critical Error” message. Despite this error, the transaction is processed correctly: money is deducted, order details are sent to both me and the customer, and the order status is updated to “Confirmed Paid” (I’ve tested this using Woo test mode).
I’ve already reached out to the Chauffeur Booking System support team, and they’ve confirmed that the issue is not on their side.
Could you please assist in diagnosing and resolving this issue? Any help would be greatly appreciated.
Thank you for your attention to this matter.
T page link : https://scotlandtravelsolution.com/elementor-25944/ (im having issue on this page)
page that works fine is: https://scotlandtravelsolution.com/book-now/
https://snipboard.io/FIpJ62.jpgBest regards,
Scotland Travel SolutionSTatus report:
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See: How to create a child theme<br>WooCommerce Support: Templates</p> <p>Overrides: /home/customer/www/scotlandtravelsolution.com/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/cart/cart.php<br>/home/customer/www/scotlandtravelsolution.com/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/cart/mini-cart.php<br>/home/customer/www/scotlandtravelsolution.com/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/error.php version 3.9.0 is out of date. The core version is 8.6.0<br>/home/customer/www/scotlandtravelsolution.com/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/notice.php version 3.9.0 is out of date. The core version is 8.6.0<br>/home/customer/www/scotlandtravelsolution.com/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/success.php version 3.9.0 is out of date. The core version is 8.6.0</p> <p>Outdated Templates: </p> <pre class=”wp-block-code”><code> Learn how to update</code></pre> <p>WooPayments</p> <p>Version: 8.0.2<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 233644029<br>Account ID: acct_1PLvsKCRvY2CkqJN<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (cart,checkout,product)<br>Fraud Protection Level: basic<br>Multi-currency: Disabled<br>Auth and Capture: Enabled<br>Documents: Enabled<br>Logging: Enabled Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store</p> <p>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system</p> <p>Daily Cron: Next scheduled: 2024-08-15 23:14:58 +01:00<br>Options: <br>Notes: 77<br>Onboarding: skipped Action Scheduler</p> <p>Canceled: 9<br>Oldest: 2024-07-15 19:35:56 +0000<br>Newest: 2024-08-15 10:35:26 +0000</p> <p>Complete: 547<br>Oldest: 2024-07-15 18:12:56 +0000<br>Newest: 2024-08-15 11:25:11 +0000</p> <p>Failed: 51<br>Oldest: 2024-05-22 23:16:27 +0000<br>Newest: 2024-07-17 23:46:19 +0000</p> <p>Pending: 8<br>Oldest: 2024-08-15 11:26:11 +0000<br>Newest: 2024-08-20 18:19:02 +0000 Status report information</p> <p>Generated at: 2024-08-15 12:26:03 +01:00<br>
ftal error: Uncaught TypeError: Argument 1 passed to TLA_Media\GTM_Kit\Integration\WooCommerce::get_item_data() must be an instance of WC_Product, bool given, called in /home/customer/www/scotlandtravelsolution.com/public_html/wp-content/plugins/gtm-kit/src/Integration/WooCommerce.php on line 1273 and defined in /home/customer/www/scotlandtravelsolution.com/public_html/wp-content/plugins/gtm-kit/src/Integration/WooCommerce.php:690 Stack trace: #0 /home/customer/www/scotlandtravelsolution.com/public_html/wp-content/plugins/gtm-kit/src/Integration/WooCommerce.php(1273): TLA_Media\GTM_Kit\Integration\WooCommerce->get_item_data(false, Array, ‘purchase’) #1 /home/customer/www/scotlandtravelsolution.com/public_html/wp-content/plugins/gtm-kit/src/Integration/WooCommerce.php(593): TLA_Media\GTM_Kit\Integration\WooCommerce->get_order_items(Object(Automattic\WooCommerce\Admin\Overrides\Order)) #2 /home/customer/www/scotlandtravelsolution.com/public_html/wp-content/plugins/gtm-kit/src/Integration/WooCommerce.php(543): TLA_Media\GTM in?/home/customer/www/scotlandtravelsolution.com/public_html/wp-content/plugins/gtm-kit/src/Integration/WooCommerce.php?on line?690
NOTE: I HAVE DELTED PLUGIN AND SOLVED THIS ERROR.This error indicates that the issue originates within the GTM Kit plugin, specifically in the
get_item_data
method of the WooCommerce integration. It appears that the function is receiving a boolean value instead of an instance ofWC_Product
, which is causing the error.Please investigate and provide a fix as this issue is affecting the functionality of my website. I can confirm that this issue is not related to WooCommerce or any other plugins but specifically to the GTM Kit plugin.
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