Critical Error on Website Help

  • Resolved EndAllDisease1

    (@endalldisease1)


    3 years, 8 months ago

    Hey team,
    I just received an error message on my wordpress dashboard, on the plugins page that reads: “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    I checked my admin email inbox but received nothing from wordpress about the error. The homepage runs fine, as well as my online store.

    Any ideas on how to troubleshoot this one and fix it?

    I look forward to your replies.
    Best regards,
    Mark

    • This topic was modified 3 years, 8 months ago by James Huff. Reason: link moved to proper field

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    —

    As for not receiving the email, it sounds like your hosting provider has disabled PHP’s mail() function, which is used by WordPress to send you email notifications, and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blacklisted. This would result in the emails being sent, but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and sending yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

    Thread Starter EndAllDisease1

    (@endalldisease1)

    Thanks for the info!
    I went to the update plugins page where the error is showing, then went to the plugins page to disable all plugins like you mentioned.

    When I was there I noticed there were updates waiting that weren’t showing on the plugin update page. So I clicked update on one of the plugins and the issue notification on the update plugins page went away.

    Hopefully that helps somebody experiencing the same issue.
    Thanks again!
    Mark
    [Signature links removed by moderator per forum guidelines.]

    • This reply was modified 3 years, 8 months ago by James Huff. Reason: signature links removed
    Moderator James Huff

    (@macmanx)

    First, please don’t add signature links here: https://www.ads-software.com/support/guidelines/#do-not-spam

    Do you recall which plugin it was?

Viewing 3 replies - 1 through 3 (of 3 total)
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