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Resolved

(@piersrr)

Hi – I recently moved a WordPress multisite installation with WooCommerce on both domains. On both the new sites, I can’t access the “Products” tab in WooCommerce settings. It loads, but gives the message “There has been a critical error on this website.” I’ve done some searches in the database for any references to old site domains.

The repeating error in the logs is:

2022-12-12T01:59:49+00:00 CRITICAL Uncaught TypeError: Argument 1 passed to Automattic\WooCommerce\Internal\ProductAttributesLookup\LookupDataStore::add_product_attributes_lookup_table_settings() must be of the type array, null given in /var/www/html/wp-content/plugins/woocommerce/src/Internal/ProductAttributesLookup/LookupDataStore.php:664
Stack trace:
#0 [internal function]: Automattic\WooCommerce\Internal\ProductAttributesLookup\LookupDataStore->add_product_attributes_lookup_table_settings()
#1 /var/www/html/wp-content/plugins/woocommerce/src/Internal/Traits/AccessiblePrivateMethods.php(158): call_user_func_array()
#2 /var/www/html/wp-includes/class-wp-hook.php(308): Automattic\WooCommerce\Internal\ProductAttributesLookup\LookupDataStore->__call()
#3 /var/www/html/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#4 /var/www/html/wp-content/plugins/woocommerce/includes/admin/settings/class-wc-settings-page.php(130): apply_filters()
#5 /var/www/html/wp-content/plugins/woocommerce/includes/admin/settings/class-wc-settings-page.php(98): WC in /var/www/html/wp-content/plugins/woocommerce/src/Internal/ProductAttributesLookup/LookupDataStore.php on line 664

I have tried WooCommerce/Tools/Product Lookup Tables -> Regenerate and “Regenerate the product attributes lookup table” -> Regenerate. But they say they are running but I can’t tell if they complete.

Any ideas or things I can look for to change in the database?

Viewing 4 replies - 1 through 4 (of 4 total)

Igor H

(@ihereira)

1 year, 11 months ago

Hello,

I am sorry to hear that.

I can’t access the “Products” tab in WooCommerce settings

Are you able to see the product settings by opening this tab?
https://YourSite.com/wp-admin/admin.php?page=wc-settings&tab=products, replace YourSite with your own site address.

For better assistance, please share a copy of your site’s System Status Report: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

Thread Starter

piersrr

(@piersrr)

1 year, 11 months ago

Hi – no I get the same critical error using that link.


### WordPress Environment ###

WordPress address (URL): https://agricision.co.uk
Site address (URL): https://agricision.co.uk
WC Version: 7.1.1
REST API Version: ? 7.1.1
WC Blocks Version: ? 8.7.6
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: ?
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 100 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.7.39-google-log
Max Upload Size: 1 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.1.1
WC Database Prefix: wp_
Total Database Size: 98.90MB
Database Data Size: 52.40MB
Database Index Size: 46.50MB
wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_actionscheduler_actions: Data: 0.31MB + Index: 0.33MB + Engine InnoDB
wp_2_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_actionscheduler_logs: Data: 0.19MB + Index: 0.16MB + Engine InnoDB
wp_2_aiowps_debug_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_aiowps_failed_logins: Data: 5.02MB + Index: 16.11MB + Engine InnoDB
wp_2_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_aiowps_login_lockdown: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_2_aiowps_permanent_block: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_2_et_bloom_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_mo_openid_linked_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_options: Data: 3.09MB + Index: 0.09MB + Engine InnoDB
wp_2_postmeta: Data: 1.52MB + Index: 0.36MB + Engine InnoDB
wp_2_posts: Data: 1.13MB + Index: 0.06MB + Engine InnoDB
wp_2_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_2_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_2_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_2_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_2_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_2_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_woocommerce_order_itemmeta: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
wp_2_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_2_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_yoast_indexable: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_2_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_2_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.52MB + Index: 0.69MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.36MB + Index: 0.27MB + Engine InnoDB
wp_aiowps_debug_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_failed_logins: Data: 4.02MB + Index: 6.17MB + Engine InnoDB
wp_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_lockdown: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_aiowps_permanent_block: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 2.52MB + Index: 2.25MB + Engine InnoDB
wp_domain_mapping: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_domain_mapping_logins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_et_bloom_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.28MB + Index: 0.00MB + Engine InnoDB
wp_mo_openid_linked_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.31MB + Index: 0.20MB + Engine InnoDB
wp_postmeta: Data: 8.52MB + Index: 10.03MB + Engine InnoDB
wp_posts: Data: 4.06MB + Index: 0.44MB + Engine InnoDB
wp_queue: Data: 0.34MB + Index: 0.00MB + Engine InnoDB
wp_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sitemeta: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 3.48MB + Index: 5.03MB + Engine InnoDB
wp_users: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.52MB + Index: 0.25MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.38MB + Index: 0.14MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.16MB + Index: 0.13MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 94
br_force_sell: 1
custom_css: 1
et_pb_layout: 14
nav_menu_item: 5
oembed_cache: 1
page: 19
post: 1
product: 12
product_variation: 9
revision: 10
shop_order: 1783
shop_order_refund: 27
shop_subscription: 11

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (49) ###

Slack Live Chat: by Chatlio – 1.1.0
Classic Editor: by WordPress Contributors – 1.6.2
CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.6
Divi Display Logic: by Web-Ace Tech Services – 2.6.5
GTM4WP: by Thomas Geiger – 1.16.2
Force Sell for WooCommerce: by BeRocket – 3.5.7.6
Social Login, Social Sharing by miniOrange: by miniOrange – 200.3.6
Order Export for WooCommerce: by JEM Plugins – 3.2
Typekit Fonts for WordPress: by OM4 – 1.9.0
WC Custom Add to Cart labels: by Rynaldo Stoltz – 1.3
Country Based Restrictions for WooCommerce: by zorem – 3.3
WooCommerce EU VAT Number: by WooCommerce – 2.3.3
WooCommerce Stripe Gateway: by WooCommerce – 7.0.1
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.17
WooCommerce Price Based on Country Pro Add-on: by Oscar Gare – 2.8.22
WooCommerce Product Bundles: by SomewhereWarm – 5.9.1
WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.2.9
WooCommerce Subscriptions: by Prospress Inc. – 2.5.3
WooCommerce Xero Integration: by WooCommerce – 1.7.51
WordPress Importer: by wordpressdotorg – 0.8
WordPress MU Domain Mapping: by Donncha O Caoimh – 0.5.5.1
Yoast SEO: by Team Yoast – 19.11
WooCommerce - World Options Shipping: by  – 4.5.2
WP Fastest Cache: by Emre Vona – 1.0.8
YITH WooCommerce Customize My Account Page Premium: by YITH – 3.17.1
WooCommerce: by Automattic – 7.1.1 (update to version 7.2.0 is available)
WordPress MU Domain Mapping: by Donncha O Caoimh – 0.5.5.1
All In One WP Security: by All In One WP Security & Firewall Team – 5.1.3
ReactPress: by Rockiger – 2.1.2
Login Logo: by Mark Jaquith – 0.10.2
Bloom: by Elegant Themes – 1.3.12
Country Based Restrictions for WooCommerce: by zorem – 3.3
Divi Display Logic: by Web-Ace Tech Services – 2.6.5
Enable Media Replace: by ShortPixel – 4.0.1
Slack Live Chat: by Chatlio – 1.1.0
Social Login, Social Sharing by miniOrange: by miniOrange – 200.3.6
WooCommerce EU VAT Number: by WooCommerce – 2.3.3
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.17
WooCommerce Stripe Gateway: by WooCommerce – 7.0.1
WooCommerce Xero Integration: by WooCommerce – 1.7.51
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.27
WP Mail SMTP: by WPForms – 3.6.1
Yoast SEO: by Team Yoast – 19.11
YITH WooCommerce Customize My Account Page Premium: by YITH – 3.17.1
SSL Insecure Content Fixer: by WebAware – 2.7.2
Better Search Replace: by Delicious Brains – 1.4.1
Quantity Plus Minus Button for WooCommerce by CodeAstrology: by CodeAstrology Team – 1.1.4
WP File Manager: by mndpsingh287 – 7.1.7
Order Export for WooCommerce: by JEM Plugins – 3.2

### Inactive Plugins (11) ###

Akismet Anti-Spam: by Automattic – 5.0.2
Autoptimize: by Frank Goossens (futtta) – 3.1.4
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.6
Hello Dolly: by Matt Mullenweg – 1.7.2
Import and export users and customers: by codection – 1.21.3
Lazy Load - Optimize Images: by WP Rocket – 2.3.6
Regenerate product lookup table for WooCommerce: by Suman Bhattarai – 1.0.2
ShortPixel Image Optimizer: by ShortPixel – 5.1.5
WooCommerce Helper: by WooCommerce – 1.7.2 – Network enabled
WooCommerce Order Export and More PRO: by JEM Plugins – 2.0.10
WP Crontrol: by John Blackbourn & crontributors – 1.15.0

### Dropin Plugins (1) ###

sunrise.php: sunrise.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #329 - /shop/
Basket: #332 - /cart/
Checkout: #334 - /checkout/
My account: #2914 - /myaccount/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi Child
Version: 1.0.0
Author URL: https://www.elegantthemes.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.19.1
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: divichild/woocommerce/cart/cart-totals.php
divichild/woocommerce/cart/cart.php
divichild/woocommerce/cart/proceed-to-checkout-button.php
divichild/woocommerce/checkout/form-checkout.php
divichild/woocommerce/global/quantity-input.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://agricision.co.uk
Subscription Statuses: wc-on-hold: 7
wc-cancelled: 4

WooCommerce Account Connected: ? No
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United Kingdom (UK)

### Subscriptions by Payment Gateway ###

Stripe: wc-cancelled: 4
wc-on-hold: 7

### Payment Gateway Support ###

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

Direct bank transfer: products

### Geolocation debug info ###

Default customer location: geolocation_ajax
MaxMind GeoIP database: ?
MaxMind GeoIP license: ?
MM_COUNTRY_CODE: ?
GEOIP_COUNTRY_CODE: ?
HTTP_CF_IPCOUNTRY: ?
HTTP_X_COUNTRY_CODE: ?
HTTP_X_REAL_IP: ?
HTTP_X_FORWARDED_FOR: ?
REMOTE_ADDR: 147.12.156.213
Real external IP: 147.12.156.213
WCPBC_USE_REMOTE_ADDR: –
Geolocation Test: ?

### PBC Settings ###

Version: 2.2.9
Base location: GB
Base currency: GBP
Price Based On: billing
Shipping: –
Test mode: –
Test country: –
Load products price in background: –
Currency format: [symbol][price]
Exchange rate API: floatrates
Prices entered with tax: –
Calculate tax based on: shipping
Display prices in the shop: excl

### Zone Pricing USD Pricing ###

zone_id: usd-pricing
name: USD Pricing
countries: CA | US | UM | VI
currency: USD
exchange_rate: 1
auto_exchange_rate: no
exchange_rate_fee: 0
round_nearest: 
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no

### Zone Pricing Euro ###

zone_id: euro
name: Euro
countries: AX | AD | AT | BE | CY | EE | FI | FR | GF | TF | DE | GR | GP | IE | IT | LV | LT | LU | MT | MQ | YT | MC | ME | NL | PT | RE | BL | MF | PM | SM | SK | SI | ES | VA
currency: EUR
exchange_rate: 1
auto_exchange_rate: no
exchange_rate_fee: 0
round_nearest: 
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no

### Product Bundles ###

Database Version: 5.9.1
Template Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-12-15 09:34:23 +00:00
Options: ?
Notes: 113
Onboarding: completed

### Action Scheduler ###

Complete: 1,653
Oldest: 2022-11-23 09:54:25 +0000
Newest: 2022-12-15 05:19:56 +0000

Pending: 3
Oldest: -0001-11-29 23:58:45 -0001
Newest: 2022-12-15 15:26:31 +0000

### Status report information ###

Generated at: 2022-12-15 08:07:12 +00:00

Igor H

(@ihereira)

1 year, 11 months ago

Hi,

Thank you for sending the report.

You can update WooCommerce under WP-admin > plugins to its latest versions, and then update the database under WooCommerce > status > tools update database, at this point, does the issue persist?

If the issue is still present, you can switch your theme temporarily to Storefront, and disable all plugins except WooCommerce, to see again if the issue persists.

You can use the Meks Quick Plugin Disabler, this plugin will remember what plugins you currently have active so it’s easy to switch them back on. Link: https://www.ads-software.com/plugins/meks-quick-plugin-disabler/

Let us know how that goes for you.

Thread Starter

piersrr

(@piersrr)

1 year, 11 months ago

Thanks – still getting it after updates. Will try Storefront

Viewing 4 replies - 1 through 4 (of 4 total)

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