Critical Error on woocommerce websites.

Re-installing the v9.0.0 plugin seems to be working for a lot of folks. Check out this thread here: https://www.ads-software.com/support/topic/woocommerce-creating-critical-error/

I experienced the same critical error after the latest update which totally broke the front-end of the webite. I had to delete it and install the previous version 8.9.3 which has fixed the problem. This is concerning as our online store is a main function of our website.

this is happening to 100s of websites.
and they decided to delete 10s of replies and cases, your only option is to delete woocommerce and reinstall it.

I have the same on 2 sites. Got it to work on one of them but not the other. I have turned of the auto update and I’ll NEVER install a x.0.0 version on a live site… Woo, plz fix

Hello

OH MY GOD!

I am an agency owner and I have found this issue in my 2 sites reported by the clients and Now after all the replies, I checked some of our 500+ woo commerce sites and all these seems have the same issue : )

Its terrible @woocommerce.

We have enabled auto update and then it started.

Thank You guys for this, I was not aware of that.

And it is quite very very tough for us to reinstall because every single site has around 200 – 300 products and much more settings. Let’s see by backup restore. Or let’s see if we can modify the code because currently the sites are all down.

Thank You @everyone.

• This reply was modified 5 months ago by Ariyan.

Hey, everyone.

We are preparing a fix that will prevent this fatal, in the meantime, as mentioned before, it is usually fixed by reinstalling 9.0.

And it is quite very very tough for us to reinstall because every single site has around 200 – 300 products and much more settings.

Reinstalling WooCommerce won’t remove the products or settings. To remove those you would need to go through a whole other process ??

Having said that, it is always good to have a full backup before changing things on the website.

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

Having said that, it is always good to have a full backup before changing things on the website./

What bothers me most is that a auto update is done even if I turned that off… I don’t want to install any new version x.0.0 if I can choose… Like some else to be the tester. Do you maybe know why or can Woo somehow force a update?

Hi @jahrl,

As mentioned in my previous reply on another thread, we don’t force updates. For instance, here’s one of my test sites, with WooCommerce not yet updated:

Kindly check with your hosting to learn more about what may have happened there, or open a new thread if you have further questions.

Cheers!
-OP

After rolling back to the previous version, Woocommerce still autoupdated and I hve again the same problem! Autoupdates were disabled! This is not cool

Yaa, it’s hard to get a screenshot no after. I did downgrade to 8.9.3 and that worked. Then a few hours later 9.0.0 was there again (with the fatal error)… This time I removed the old version and reinstalled Woocommerce and now the 9.0.0 works…

See this ss (in Swedish, but it says “activate auto update”), so i’m a bit confused…

And also turned of in Softaculous. Is there any other settings that I can have missed?

Hi there @jahrl,

Thanks for sharing your workaround with the community. This should come in handy for any user facing this issue.

Hi @carolm29

Reinstalling WooCommerce won’t remove the products or settings. To remove those you would need to go through a whole other process ??

–> I understand that it will not remove any data, but I have around 500+ sites targeting ecommerce and most of them has the same issue : )

I have even downgraded to 8.9.3 again it updated to 9.0.0

Seriously it was’t a good step from you guys, totally broke thousands of sites gloablly.

Please add a reliable update as soon as possible.

Thank You.

Hello @ariyan0282,

I understand the impact it had on your sites and appreciate your feedback. I want to assure you that our team is working diligently?to address this issue and release a reliable solution as soon as possible.

Thank you for your understanding.

For those who are happy to share, it could be really useful for us to know:

• What other plugins you are using (this can be obtained from the system status report).
• Who your web host is.
• If you take advantage of an update mechanism like that provided by Softaculous (see comment from @jahrl), or if your host provides some other sort of automated mechanism for this.

Thanks!