critical error on your site

Hi @golfball-uhu,

Could you please go to WooWooCommerce > Status > Logs then find the latest Fatal Error entry and copy the error here?

Also, It would be great if you could send me all the information from the WooCommerce->System Status page. There’s a little button there that will let you copy and paste it to me:

https://snipboard.io/eOc7jD.jpg

Hi,

I checked the info you wanted. The erro from log-file is:

2024-07-01T07:43:53+00:00 Kritisch Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes)

I increased memory from 256M to 512M in wp-config.php but the error stays the same.

Status info is:

WordPress Environment<br><br>WordPress address (URL): https://shop.golfball-uhu.de<br>Site address (URL): https://shop.golfball-uhu.de<br>WC Version: 8.7.0<br>REST API Version: ? 8.7.0<br>Action Scheduler Version: ? 3.7.2<br>Log Directory Writable: ?<br>WP Version: ? 6.4.5 - Es ist eine neuere Version von WordPress verfügbar (6.5.5)<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: de_DE<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>PHP Version: 8.1.29<br>PHP Post Max Size: 512 MB<br>PHP Time Limit: 500<br>PHP Max Input Vars: 7500<br>cURL Version: 7.74.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.5.23-MariaDB-0+deb11u1<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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Next scheduled: 2024-07-01 09:17:35 +02:00<br>Options: ?<br>Notes: 199<br>Onboarding: completed Action Scheduler<br><br>Abgeschlossen: 792<br>Oldest: 2024-05-31 10:03:48 +0200<br>Newest: 2024-07-01 09:52:21 +0200<br><br>Fehlgeschlagen: 33<br>Oldest: 2023-06-10 11:53:30 +0200<br>Newest: 2024-02-23 22:43:30 +0100<br><br>In Bearbeitung: 1<br>Oldest: –<br>Newest: –<br><br>Ausstehend: 17<br>Oldest: 2024-07-01 09:51:17 +0200<br>Newest: 2024-07-01 17:25:53 +0200 Status report information<br><br>Generated at: 2024-07-01 09:52:59 +02:00<br>

can we please solve this problem!?

Hi @golfball-uhu,

We have identified the issue on the plugin. I’ll raise this to our dev team to fix. But I’m afraid I couldn’t give you the ETA upon completion. Kindly be patient and we’ll definitely keep you in the loop when the update is released.

It took some time…but at least something happens.

Yes…please keep me in the loop regarding updates.

Regards

Hi @fauzanade

I hope this is the right place to jump in… I’m having the same problem as golfball-uhu.

Trying to export in Woocommerce using the Store Export and this error comes up:
“There has been a critical error on this website. Please check your site admin email inbox for instructions.”

Here is the information from the fatal error log:
2024-09-12T11:47:33+00:00 Critical Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes)

and the copied Status page:

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Thank you for your assistance! I appreciate it.

Any news?

Hi golfball-uhu,

I started a new thread and will hopefully get squared away there. Thanks for checking in!