Critical error, safe mode doesn’t work

  • Resolved anamaria21

    (@anamaria21)


    2 years, 11 months ago

    Hi. After updating the PHP version on my site to 7.4 as suggested by Site Health, there was an issue with one of the pages that I think is configured with PHP code on the plugin Woody Code Snippets (I’m not the developer). We changed back the PHP version to 7.3 and restored a backup of the site, and it worked again after clearing the cache. But when trying to edit something such as a link in the plugin Pretty links I get the following error message urging to enable safe mode:
    There has been a critical error on this website. Please check your site admin email inbox for instructions.
    So I enable safe mode, try to edit any snippet and the message appears again, it doesn’t let me edit anything, so how am I supposed to know what’s wrong? Pd: I don’t know PHP or coding so as to fix the snippet.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Temyk

    (@webtemyk)

    Hello.

    The message from Woody is informational and says that you can enable safe mode if it happened after updating the snippet. In other cases, the error is not due to the snippet.

    Try updating all plugins and theme before switching to PHP 7.4

Viewing 1 replies (of 1 total)
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