• I submitted this ticket on the PBS website 3 times over the last 3 weeks and despite providing all my Premium License info, WP & FTP login info, have gotten zero response, so this is a last-ditch effort to hopefully get a response, otherwise, between the lack of response and other posts indicating lack of response too, it would seem this plugin developer may have abandoned supporting it.

    Here are the details:
    When I try to edit my site’s home page of RETI.us using PBS editor, it immediately shows this error:

    There are errors on this page that may affect Page Builder Sandwich from working correctly. Please check the browser’s console for the errors. These would need to be fixed first. Please contact the theme/plugin author

    Here’s the details from the Developer Console:

    JQMIGRATE: Migrate is installed, version 3.3.2
    content-tools.js?ver=4.5.4:7419 Uncaught TypeError: Cannot read property 'nodeType' of null
        at _EditorApp.init (content-tools.js?ver=4.5.4:7419)
        at _EditorApp.init (script.js?ver=4.5.4:17642)
        at PBSController.PostCTController.init (script.js?ver=4.5.4:1001)
        at PBSI.init (script.js?ver=4.5.4:698)
        at HTMLDocument.ready (script.js?ver=4.5.4:1527)
    query-monitor.js?ver=1620937469:366 PHP Errors in Ajax Response
    query-monitor.js?ver=1620937469:379 Object
    (anonymous) @ query-monitor.js?ver=1620937469:379
    query-monitor.js?ver=1620937469:366 PHP Errors in Ajax Response
    query-monitor.js?ver=1620937469:379 Object
    (anonymous) @ query-monitor.js?ver=1620937469:379
    query-monitor.js?ver=1620937469:366 PHP Errors in Ajax Response
    query-monitor.js?ver=1620937469:379 Object
    (anonymous) @ query-monitor.js?ver=1620937469:379
    DevTools failed to load source map: Could not load content for https://reti.us/wp-content/plugins/page-builder-sandwich-premium/page_builder_sandwich/js/dev/aos.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
    query-monitor.js?ver=1620937469:366 PHP Errors in Ajax Response
    query-monitor.js?ver=1620937469:379 {key: "47dbec5dc5e23eff108bf730ef985557", type: "deprecated", message: "Invalid characters passed for attempted conversion, these have been ignored", file: "wp-content/plugins/dapeasyinstaller/scopbin/45755461.php", line: 1,?…}
    (anonymous) @ query-monitor.js?ver=1620937469:379
    dispatch @ jquery.min.js?ver=3.6.0:2
    v.handle @ jquery.min.js?ver=3.6.0:2
    trigger @ jquery.min.js?ver=3.6.0:2
    l @ jquery.min.js?ver=3.6.0:2
    (anonymous) @ jquery.min.js?ver=3.6.0:2
    load (async)
    send @ jquery.min.js?ver=3.6.0:2
    ajax @ jquery.min.js?ver=3.6.0:2
    s.ajax.s.ajax @ jquery-migrate.min.js?ver=3.3.2:2
    S.<computed> @ jquery.min.js?ver=3.6.0:2
    impressiontracker @ jquery.adrotate.dyngroup.js:73
    transitionTo @ jquery.adrotate.dyngroup.js:52
    play @ jquery.adrotate.dyngroup.js:58
    (anonymous) @ jquery.adrotate.dyngroup.js:38

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I submitted this ticket on the PBS website 3 times over the last 3 weeks and despite providing all my Premium License info

    I am sorry, but you are not getting support from the developer here. They cannot support customers on this site and risk getting their plugin removed from this site if they do.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    You have the PBS site info, please continue there.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 1 replies (of 1 total)
  • The topic ‘Critical Error – ticket now 3-weeks old’ is closed to new replies.