Critical Error, website crashed after installing

  • Resolved shopzclub

    (@shopzclub)


    4 years, 11 months ago

    Hi, i successfully installed this plugin (orders Tracking) but when i try to activate it, my site crashed and error message “Critical Error’ appear. i tried twice, both same error occur. Why? pls advise..

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter shopzclub

    (@shopzclub)

    hello, i really need help installing this pluin… pls help.
    so many time i installed the plugin…it crashed my site everytime i want to activate it.

    Hi,
    What does the error says?
    I need to know which error it is to help you debug it.
    Best regards

    Thread Starter shopzclub

    (@shopzclub)

    this is the message from wordpress:

    Error Details
    =============
    An error of type E_ERROR was caused in line 10 of the file /hermes/bosnaweb27a/b951/ipg.vivianwong603058367/shopzclub/wp-content/themes/zigcy-lite/inc/customizer/customizer-controls.php. Error message: Class ‘WP_Customize_Section’ not found

    Best regards

    Thread Starter shopzclub

    (@shopzclub)

    i have check with the theme developer, there’s nothing wrong with the theme, it is the plugin issue.

    It’s the theme’s bug.
    Please open file /wp-content/zigcy-lite/inc/customizer/customizer-controls.php and replace WP_Customize_control(i think at line 3) with WP_Customize_Section then your problem will be resolved.
    Also please remind the theme developer about this.

Viewing 5 replies - 1 through 5 (of 5 total)
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