Critical Error, Website is offline

Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

Thank you James! It worked! The shop doesn’t work now but I can reach the admin area and the website is online!

Have a nice day
Kind regards,
Victoria

amazing! :::happy:::

Excellent, that’s good to hear!

Assuming you’re using WooCommerce for the shop (based on your forum history), you can contact them about this via https://woocommerce.com/my-account/create-a-ticket/ if you have any of their paid WooCommerce products, or https://www.ads-software.com/support/plugin/woocommerce/ if you do not.