Critical error when activating

  • Resolved haccpmentor

    (@haccpmentor)


    1 year, 2 months ago

    Hi, every time I try and activate the plugin (3.9.0) I get a critical wordpress error. I have worked with my hosting provider to find this plugin is the issue. Any help appreciated.

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  • Plugin Support Darshana

    (@darshanaw)

    Hi @haccpmentor,

    Thanks for reaching out! To troubleshoot this issue further, you can enable your debug log on your WordPress site by following this guide.

    Basically, you need to add the following lines by editing your wp-config.php file. Check this screenshot.

    // Debug Log
    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    Then, activate the plugin once again and check your debug log to find out more information. You should be able to access the dubug.log file under “/wp-content/debug.log”.

    Let us know how it goes. Thanks!

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