Critical error when activating the plugin

  • Resolved dojaro

    (@dojaro)


    8 months ago

    Every time I want to activate this plugin, something goes wrong with the website. As soon as I deactivate the plugin, I can access the website again.

    The only message I get is: “There has been a critical error on this site.”

    WP and WC are up to date. They have been for the last few releases, but this error is there for an half year or so.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor alexmigf

    (@alexmigf)

    Hi @dojaro

    We are sorry to hear about the issue you’re experiencing.

    Could you please check under WooCommerce > Status > Logs to see if there are any related errors in the fatal-errors or wpo-wcpdf files?

    Your feedback will help us resolve this matter promptly.

    Thank you, and let us know what you find!

    Thread Starter dojaro

    (@dojaro)

    Yes, there is! There is no mention of the plugin, but I don’t know it that matters:

    2024-07-24T13:21:22+00:00Kritiek Allowed memory size of 134217728 bytes exhausted (tried to allocate 745472 bytes) Aanvullende context

    2024-07-24T13:21:24+00:00Kritiek Allowed memory size of 134217728 bytes exhausted (tried to allocate 745472 bytes) Aanvullende context

    Plugin Contributor alexmigf

    (@alexmigf)

    Can you show us shots from this pages?

    • PDF Invoices > General
    • PDF Invoices > Advanced > Status
    Thread Starter dojaro

    (@dojaro)

    Aaah, I see now that the WP Memory Limit is set at 40. So I first fix that?

    WP Memory Limit:

    WordPress: 40M, PHP: 256M

    Nee

    Thread Starter dojaro

    (@dojaro)

    Oh, but it’s already set to 256…

    Plugin Contributor alexmigf

    (@alexmigf)

    Check this documentation page: https://docs.wpovernight.com/woocommerce-pdf-invoices-packing-slips/solving-memory-issues/

    Thread Starter dojaro

    (@dojaro)

    Okay, that the “40” in WordPress: 40M, PHP: 256M mean it’s limited at that number, probably by the hosting provider?

    Thread Starter dojaro

    (@dojaro)

    I found it! The adjustment in de wp-config.php wasn’t enough. I also adjusted the .htaccess and now the site is back and running WITH the plugin active!

    Plugin Contributor dwpriv

    (@dwpriv)

    Thanks for your update @dojaro . We will mark this topic as resolved. Feel free to open another thread if you’d like help with something else.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Critical error when activating the plugin’ is closed to new replies.

Tags