Critical error when changing order status
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Hi, I’m trying to change the order status from on hold/pending payment/ failed to processing/completed. However, the backend shows critical error.
I have checked the debug log and the error is shown as below:
WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'WHERE user_id = 1 AND points_balance != 0' at line 1 for query SELECT * FROM WHERE user_id = 1 AND points_balance != 0 made by require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), do_action('template_redirect'), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::do_wc_ajax, do_action('wc_ajax_checkout'), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::checkout, WC_Checkout->process_checkout, WC_Checkout->process_customer, WC_Data->save, WC_Data_Store->update, WC_Customer_Data_Store->update, do_action('woocommerce_update_customer'), WP_Hook->do_action, WP_Hook->apply_filters, Pos_Bridge_User->oliver_pos_update_customer, Pos_Bridge_User->oliver_pos_post_user_data_to_dotnet, bridge_models\Pos_Bridge_User->oliver_pos_get_user, bridge_models\Pos_Bridge_User->oliver_pos_wc_points_balance
The current version for Oliver POS plugin is 2.4.1.7. Below listed the status report of WooCommerce.
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Hide errors from visitors: ? ### Active Plugins (33) ### All In One WP Security: by All In One WP Security & Firewall Team – 5.2.5 Appmaker – Convert WooCommerce to Android & iOS Native Mobile Apps: by Appmaker – 1.36.12 Click to Chat: by HoliThemes – 3.30.1 Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.15.3 Contact Form 7: by Takayuki Miyoshi – 5.8.4 Duplicate Page: by mndpsingh287 – 4.5.3 EmbedPress: by WPDeveloper – 3.9.4 EWWW Image Optimizer: by Exactly WWW – 7.2.1 Site Kit by Google: by Google – 1.115.0 WPCode Lite: by WPCode – 2.1.6 WPBakery Page Builder: by Michael M - WPBakery.com – 7.2 MainWP Child: by MainWP – 4.5.3 Max Mega Menu - Pro Addon: by megamenu.com – 2.3.1 Max Mega Menu: by megamenu.com – 3.2.4 Oliver POS - A WooCommerce Point of Sale (POS): by Oliver POS – 2.4.1.7 Orbisius SEO Editor: by Svetoslav Marinov (Slavi) – 1.0.2 Patchstack Security: by Patchstack – 2.2.5 Porto Theme - Functionality: by P-Themes – 2.12.1 Slider Revolution: by ThemePunch – 6.6.18 Easy Updates Manager: by Easy Updates Manager Team – 9.0.17 TranslatePress - Multilingual: by Cozmoslabs Razvan Mocanu Madalin Ungureanu Cristophor Hurduban – 2.6.7 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.23.13 WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.6.3 Woo Discount Rules: by Flycart – 2.6.2 WooCommerce iPay88 Payment Gateway: by – WooCommerce: by Automattic – 8.3.1 Wordfence Security: by Wordfence – 7.11.0 Yoast SEO: by Team Yoast – 21.6 WP Mail SMTP: by WP Mail SMTP – 3.10.0 WP Activity Log: by Melapress – 4.6.1 WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.8 YITH WooCommerce Ajax Product Filter: by YITH – 4.28.0 YITH WooCommerce Ajax Search: by YITH – 1.37.0 ### Inactive Plugins (3) ### AccelerateWP: by CloudLinux – 3.13.4-1.1-8 WPvivid Backup Plugin: by WPvivid Team – 0.9.93 YITH WooCommerce Wishlist: by YITH – 3.27.0 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php maintenance.php: maintenance.php ### Must Use Plugins (2) ### aios-firewall-loader.php: by – patchstack.php: by – ### Settings ### API Enabled: – Force SSL: – Currency: MYR (RM) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: #8 - /shop/ Cart: #9 - /cart/ Checkout: #10 - /checkout/ My account: #446 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Porto Child Version: 1.1 Author URL: https://www.portotheme.com/ Child Theme: ? Parent Theme Name: Porto Parent Theme Version: 6.12.1 Parent Theme Author URL: https://www.portotheme.com/ WooCommerce Support: ? ### Templates ### Overrides: porto/woocommerce/archive-product.php porto/woocommerce/cart/cart-empty.php porto/woocommerce/cart/cart-shipping.php porto/woocommerce/cart/cart-totals.php porto/woocommerce/cart/cart.php porto/woocommerce/cart/cross-sells.php porto/woocommerce/cart/mini-cart.php porto/woocommerce/cart/proceed-to-checkout-button.php porto/woocommerce/cart/shipping-calculator.php porto/woocommerce/checkout/form-billing.php porto/woocommerce/checkout/form-checkout.php porto/woocommerce/checkout/form-coupon.php porto/woocommerce/checkout/form-login.php porto/woocommerce/checkout/form-pay.php porto/woocommerce/checkout/form-shipping.php porto/woocommerce/checkout/payment-method.php porto/woocommerce/checkout/payment.php porto/woocommerce/checkout/review-order.php porto/woocommerce/checkout/thankyou.php porto/woocommerce/content-product-cat.php porto/woocommerce/content-product.php porto/woocommerce/content-single-product.php porto/woocommerce/content-widget-product.php porto/woocommerce/global/form-login.php porto/woocommerce/global/quantity-input.php porto/woocommerce/global/wrapper-start.php porto/woocommerce/loop/add-to-cart.php porto/woocommerce/loop/loop-end.php porto/woocommerce/loop/loop-start.php porto/woocommerce/loop/no-products-found.php porto/woocommerce/loop/orderby.php porto/woocommerce/loop/pagination.php porto/woocommerce/loop/rating.php porto-child/woocommerce/loop/sale-flash.php porto/woocommerce/myaccount/dashboard.php porto/woocommerce/myaccount/downloads.php porto/woocommerce/myaccount/form-add-payment-method.php porto/woocommerce/myaccount/form-edit-account.php porto/woocommerce/myaccount/form-edit-address.php porto/woocommerce/myaccount/form-login.php porto/woocommerce/myaccount/form-lost-password.php porto/woocommerce/myaccount/form-reset-password.php porto/woocommerce/myaccount/lost-password-confirmation.php porto/woocommerce/myaccount/my-account.php porto/woocommerce/myaccount/my-address.php porto/woocommerce/myaccount/my-downloads.php porto/woocommerce/myaccount/my-orders.php porto/woocommerce/myaccount/navigation.php porto/woocommerce/myaccount/orders.php porto/woocommerce/myaccount/payment-methods.php porto/woocommerce/myaccount/view-order.php porto/woocommerce/order/form-tracking.php porto/woocommerce/order/order-details-customer.php porto/woocommerce/order/order-details.php porto/woocommerce/order/order-downloads.php porto/woocommerce/order/tracking.php porto/woocommerce/single-product/add-to-cart/simple.php porto/woocommerce/single-product/add-to-cart/variable.php porto/woocommerce/single-product/meta.php porto/woocommerce/single-product/product-attributes.php porto/woocommerce/single-product/product-image.php porto/woocommerce/single-product/product-thumbnails.php porto/woocommerce/single-product/rating.php porto/woocommerce/single-product/related.php porto/woocommerce/single-product/review-meta.php porto/woocommerce/single-product/review-rating.php porto/woocommerce/single-product/review.php porto-child/woocommerce/single-product/sale-flash.php porto/woocommerce/single-product/short-description.php porto/woocommerce/single-product/tabs/tabs.php porto/woocommerce/single-product/title.php porto/woocommerce/single-product/up-sells.php porto/woocommerce/single-product-reviews.php ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-virtual-downloadable product-external-affiliate settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2023-12-12 04:38:15 +08:00 Options: ? Notes: 196 Onboarding: completed ### Action Scheduler ### Complete: 1,279 Oldest: 2023-11-11 13:13:07 +0800 Newest: 2023-12-12 11:04:31 +0800 Failed: 40 Oldest: 2022-04-06 09:49:58 +0800 Newest: 2023-12-08 14:54:17 +0800 Pending: 3 Oldest: 2023-12-12 11:24:01 +0800 Newest: 2023-12-19 01:21:15 +0800 ### Status report information ### Generated at: 2023-12-12 11:20:23 +08:00 `
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