Critical Error When Comments Issued on Posts

  • Resolved neilsmalcolm

    (@neilsmalcolm)


    1 year, 4 months ago

    Hi, I’ve looked on the forum for similar issues and got a few pointers but thought I’d post my own issue.

    Newly developed website set up with Divi Theme. All seems to be working so far apart from one main issue.

    If a comment is submitted on a post the critical error screen is shown but the comment is still created and shows on the dashboard/website.

    I’ve disabled all plugins with no change in the error. Tried a basic theme such as Twenty Twenty Three but cannot access the blog posts to recreate the problem.

    My hosting providers iPage based in the USA. Running PHP 7.4 which is the latest available.

    I’ve read about the PHPMailer extension and CTYPE? but this getting into areas I do not understand. I have an IT background but not in website building!

    Any help greatly appreciated.

    Debug log shown below.

    Fatal error: Uncaught Error: Call to undefined function PHPMailer\PHPMailer\ctype_alnum() in /hermes/bosnacweb08/bosnacweb08bg/b109/ipg.grannyshousemakes/wp-bbc/wp-includes/PHPMailer/PHPMailer.php:1849 Stack trace: #0 /hermes/bosnacweb08/bosnacweb08bg/b109/ipg.grannyshousemakes/wp-bbc/wp-includes/PHPMailer/PHPMailer.php(1938): PHPMailer\PHPMailer\PHPMailer::isShellSafe(‘[email protected]…’) #1 /hermes/bosnacweb08/bosnacweb08bg/b109/ipg.grannyshousemakes/wp-bbc/wp-includes/PHPMailer/PHPMailer.php(1682): PHPMailer\PHPMailer\PHPMailer->mailSend(‘Date: Thu, 8 Ju…’, ‘A new comment o…’) #2 /hermes/bosnacweb08/bosnacweb08bg/b109/ipg.grannyshousemakes/wp-bbc/wp-includes/PHPMailer/PHPMailer.php(1518): PHPMailer\PHPMailer\PHPMailer->postSend() #3 /hermes/bosnacweb08/bosnacweb08bg/b109/ipg.grannyshousemakes/wp-bbc/wp-includes/pluggable.php(544): PHPMailer\PHPMailer\PHPMailer->send() #4 /hermes/bosnacweb08/bosnacweb08bg/b109/ipg.grannyshousemakes/wp-bbc/wp-includes/pluggable.php(2025): wp_mail(Array, ‘[Been Busy Craf…’, ‘A new in /hermes/bosnacweb08/bosnacweb08bg/b109/ipg.grannyshousemakes/wp-bbc/wp-includes/PHPMailer/PHPMailer.php on line 1849

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