Critical error when trying to preview Gift Card

  • Resolved BradPohl

    (@bradpohl)


    2 years, 1 month ago

    I hope someone can help me.

    I am using the paid version of the Pimwick Gift Card plugin, and it seems to be working normally, except that I randomly (sometimes it generates the .pdf correctly but there seems to be no pattern) get a “critical error” page when trying to preview/print a gift card, this is from the link within the designer in the backend and also the frontend when purchasing a card.

    My wordpress is up to date, as is my theme (Enfold) and the plugin. I have the same problem even when I de-activate all the plugins except for woocommerce and PW Gift cards.

    Thanks in advance for any help.

    The page I need help with: [log in to see the link]

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  • Thread Starter BradPohl

    (@bradpohl)

    Does anyone know how to get support from the developers? I’m starting to regret buying this plugin – most replies seem to be people answering their own questions :/

    Plugin Author pimwick

    (@pimwick)

    Sorry to hear that you are having trouble with the plugin. The PDF feature is only available in the Pro version. Unfortunately we cannot offer support for Pro plugins using the WordPress forums.

    www.ads-software.com doesn’t allow supporting Pro plugins using their forums so please contact us from our website: https://www.pimwick.com/contact-us/

    I am marking this thread as resolved, thanks for understanding!

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