• Resolved Mira Smurkov

    (@mirumir7)


    Good afternoon. We currently have plugin version 5.3.5 installed on our website. But when it is updated to the latest version, a critical problem appears on the site. She is accompanied by that the store manager cannot log in to the admin panel, and the following error is sent to the mail

    Версия WordPress 6.1.1
    Текущая тема: Beknown Child (версия 1.0.0)
    Проблемный плагин: Really Simple SSL pro (версия 5.4.0)
    Версия PHP 7.4.32
    
    Подробности ошибки
    ===================================
    Ошибка с типом E_ERROR возникла на строке 957 файла /home/368978.cloudwaysapps.com/tzybmcaqdc/public_html/wp-content/plugins/really-simple-ssl-pro/class-premium-options.php. Сообщение об ошибке: Uncaught Error: Call to a member function get_help_tip() on null in /home/368978.cloudwaysapps.com/tzybmcaqdc/public_html/wp-content/plugins/really-simple-ssl-pro/class-premium-options.php:957
    Stack trace:
    #0 /home/368978.cloudwaysapps.com/tzybmcaqdc/public_html/wp-includes/class-wp-hook.php(308): rsssl_premium_options->add_pro_settings()
    #1 /home/368978.cloudwaysapps.com/tzybmcaqdc/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
    #2 /home/368978.cloudwaysapps.com/tzybmcaqdc/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
    #3 /home/368978.cloudwaysapps.com/tzybmcaqdc/public_html/wp-admin/admin.php(175): do_action()
    #4 /home/368978.cloudwaysapps.com/tzybmcaqdc/public_html/wp-admin/index.php(10): require_once('/home/368978.cl...')
    #5 {main}
      thrown
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    You are updating with an add on version that is several versions behind. Please update the add on first, then the free version.

    That should resolve the issue.

    Thread Starter Mira Smurkov

    (@mirumir7)

    And what version of the add-on above the plugin is currently up-to-date?

    Plugin Support jarnovos

    (@jarnovos)

    Hi @mirumir7,

    The latest version of the Really Simple SSL Pro add-on is currently at 6.0.3.
    If you update the Pro add-on to it’s latest version, and update the Free plugin afterwards; that should address the issue.

    Please note that we are only allowed to discuss the Free plugin on these forums though, so if you require any further assistance with updating Pro, please send us a message on support(at)really-simple-ssl.com.

    Kind regards,
    Jarno

Viewing 3 replies - 1 through 3 (of 3 total)
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