Critical Issue with Checkoutify – Checkout Field Editor for WooCommerce Plugin

  • Resolved noni775

    (@noni775)


    1 week, 2 days ago

    Dear Support Team,

    I hope this message finds you well. I am writing to bring to your immediate attention a critical issue I have encountered with the Checkoutify – Checkout Field Editor for WooCommerce plugin on my website.

    After installing and activating the plugin, my checkout page stopped functioning correctly, resulting in disrupted user experience and affecting the site’s eCommerce operations. Specifically, the checkout page fails to load properly, and customers are unable to proceed with their orders.

    Here are the details:

    • WordPress Version: 6.6.2
    • WooCommerce Version: 9.3.3
    • PHP Version: 8.0

    I have already tried basic troubleshooting steps, including deactivating other plugins, clearing the cache, and switching themes. Unfortunately, the issue persists when Checkoutify is enabled.

    Given the urgency and impact on my store’s operations, I kindly request immediate assistance in resolving this matter. Please let me know if there are any additional steps or information you require.

    Thank you for your attention and prompt support.

    Best regards,

    JMNR

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support C S Sultan

    (@cssultan)

    Hi @noni775 , thanks for your ticket.

    As you are a premium user, you are entitled to premium support. Please reach us via our email and we will assist you promptly.

    If the issue is there, please keep the plugin deactivated in the live site and run the test on a staging site. And when you reach us, please provide us with any debug logs or screen recording to show us the issues you are facing. Then we can assist you better.

    We look forward to your email as we want to help you out ASAP.

    Thanks.

Viewing 1 replies (of 1 total)
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