Critichal error on – edit search form – exclude

  • Resolved yatgirl

    (@yatgirl)


    2 years, 8 months ago

    Hi
    I am testing Ivory Search on my blogvault staging site. Works great – was ready to install it on my live site, but then a major problem:

    When I go to the Settings Search Forms -> Exclude –
    It shows one box – Products (Woocommerce) and in that box it says:
    There is an error – There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Initially when I accessed that settings page – it didnt have anything in that box and wasnt clickable (to expand or no options, nothing)

    Then I got the critical error.

    When I tried to access the exclude page again after the critical eror, got a 500 error. But then it did show the error page again after that.
    ——
    I am using
    Ivory search ver 5.4.4
    Wordpress 5.91
    PHP 7.4
    Woocommerce 6.2
    ——
    Dropbox Screen Shot

    I can give you access to my staging site if you want to check it out.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    Sorry to hear about the problem you are having.

    I have tested it on my test site and it’s working fine for me using the latest version of the plugin.

    It seems your website specific issue.

    Could you please contact us using the below form to troubleshoot the issue more?

    https://ivorysearch.com/contact/

    Best regards,

    Thread Starter yatgirl

    (@yatgirl)

    Thanks ! I have submitted the info where you said – it could be a combo of settings – not sure – but need to get it resolved.

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    I checked but didn’t get any email so could you please send it again?

    Thread Starter yatgirl

    (@yatgirl)

    Sent again – both times it said at the bottom

    Thank you for your message. It has been sent.

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    I received it and have resolved the issue on your website by resetting the search form.

Viewing 5 replies - 1 through 5 (of 5 total)
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