CRM activity log

Hi there, @scotdev,

I’m sorry to hear about the trouble, but thanks for reaching out.

We’re unaware of issues related to the notes appearing multiple times on the activity log, as well as previous orders being listed in the notes.

Did you notice the issue occurred after other core/themes/plugin updates or changes?

There may be something else installed on the site that’s causing problems. We’d also like to try replicating this at our end and open an issue to escalate to our tech team. To do all of this, let’s go through the following troubleshooting steps:

– Check the PHP error logs on your web host server for any relevant errors. If you’re unsure how to check those logs, your web host can help you.
– Check for JavaScript errors. If you’re not sure how to do that, you can follow this guide: https://www.ads-software.com/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis
– Temporarily deactivate all plugins except CRM and its extensions to see if there’s a plugin conflict. You can use the Health Check plugin for this, which requires an official default theme like Twenty Twenty to be installed:
https://www.ads-software.com/plugins/health-check/
https://en-gb.www.ads-software.com/themes/twentytwenty/

Once you’ve installed and activated the plugin, you can go to *Dashboard* → *Health Check* to see various details about your site and server. Select the *Troubleshooting* tab and then click **Enable Troubleshooting** to automatically disable all plugins and add a new *Troubleshooting Menu* item in the toolbar at the top of the wp-admin dashboard.?

From here, you can enable and disable plugins and change the theme for you, but without affecting normal visitors to your site.?

Could you try to use the Health Check plugin to enable only CRM and related extensions and then run that test again? If those errors are clear, we’ll know that a conflict with another plugin is causing this.?

You can then enable each plugin one at a time and try to replicate the error after each attempt.?

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Hope that’s all clear! I know it might look a lot of troubleshooting, and we truly appreciate your time invested in this.

Once we have more information, we might be able to figure out what’s going on, otherwise, we’ll dig deeper.

A note about data sharing: if you post screenshots or specific data/info in this thread, make sure there is no sensitive data in them. If such data is relevant for troubleshooting the issue, we’ll follow up via private email.

Hope that’s all clear, and let me know what you find out.

• This reply was modified 2 years, 6 months ago by Stef (a11n).

Hello,

We have followed your advice to try and see if this was caused by other plugins on the site.

After further investigation of the issue, we found that the issue is happening during WooSync while it importing data from WooCommerce to the Jetpack CRM it is re-importing the notes that the customer would have added which is causing it to show up as repeating.

We found this as by pausing the WooSync was no longer repeating the notes but once reactivated every time it was syncing data it would add the note again.

This seems to be an issue when it is updated to 5.2.0 as when the CRM is on version 5.1.0 we are not having this issue. We found this by doing this on a clowned site to test this issue to not impact the live production site.

Hi @scotdev

Thanks for sharing more details about the issue.

I have shared this information with our development team. Once they reply, I will share it here as soon as possible.

Best,
Alba

Hi @scotdev

Me again ??

I was wondering… Do you have a paid subscription with Jetpack CRM?

If so, please contact us here:

https://app.jetpackcrm.com/support

If you are using the free Jetpack CRM core plugin, then, could you please contact us here:

https://kb.jetpackcrm.com/pre-sales/

I understand this is not a pre-sales question, but we would like to dig deeper on this issue, and it is preferable in a private conversation via email.

While contacting us through the form, could you please add the step-by-step process in order for us to try to reproduce this issue?

Don’t forget to link this support thread in your email as well. ??

Thanks,
Alba

I have the exact same issue with duplicate customer notes every five minutes (woosync).

Hi @kercommunications,

Your issue doesn’t sound entirely related to the original post.

To clarify, the issue OP reported was related to Jetpack CRM Dashboard’s Recent Activities section. To reproduce:

– Manually create a WooCommerce order with a Private note (in WC)
– Run WooSync by visiting WooSync Hub
– Navigate to JP CRM dashboard > Recent Activity and find numerous activities logged for the single private note added.

I was able to see numerous notes added like this:

If you’re running into the same issue, the fix is underway, hopefully for the next release.

If your issue is not related to this, please open a new thread. Thanks ??

The only difference between the OP / your screenshot and my problem is the time stamp. 45 seconds ago in your screenshot vs varied times on mine. Times looked like they were 5 minute increments earlier, but now seem to be kind of random between 1 and 5 minutes. Happens on manual woosync, and every 1-5 minutes. My activity log: https://ibb.co/2SxH6WW

Looking forward to the fix. Thanks.

Hi @kercommunications,

Thank you for sharing your screenshot. Actually, your case sounds like a different issue than the OP’s. The OP was referring to “Recent Activities” on Jetpack CRM dashboard. Your screenshot shows Activity Log on the Contact Edit page. I also could not reproduce your issue on my end.

Would you mind submitting a bug via this form so we can investigate further?

https://kb.jetpackcrm.com/reporting-bugs-to-us/

Thanks!

Hi @kercommunications,

Please disregard my above message; I have confirmed with our development team that your issue is indeed related to the OP’s, and the same fix should apply. Please be on the lookout for the next JPCRM release!

Hi @scotdev and @kercommunications,

I’m pleased to let you know that the latest version of Jetpack CRM (v.5.4.1) includes the fix for this issue. Please let us know if you’re still seeing the issue with the activity log. Thanks!

Hi,

I have tested the updated version v5.4.1, which has not fixed this issue. It is still not returning any of the notes. There is still an issue with getting the icons to display as well.

Hello @scotdev,

I could not reproduce the issue you initially reported, which keeps happening at your end, unfortunately: the plugin update to 5.4. and the following update to 5.4.1. has solved it for me.

I have reached out to our tech team so they can take another look at it.

There is still an issue with getting the icons to display as well.

Is this a new issue, or was it related to the initial bug you reported? I don’t seem to see any icon-related problem being mentioned.

Hi,

The issue regarding the icon seems to be a problem with version 5.4.0 onward hence not being mentioned from the start.

Hey @scotdev,

The issue regarding the icon seems to be a problem with version 5.4.0 onward hence not being mentioned from the start.

That’s good to know, so we can issue a different report. Can you expand more about the icon issue, and describe what’s wrong with them?

You can share screenshots if that helps. You can create screenshots using something like Snipboard or Imgur and post the link here.

Once we have more info about it, we can try to reproduce and report it to our tech team. Thanks for your help!

Hi,

The issue I am talking about is when you expand in the activity log it has an icon and it seems to not be loading and formatting and displaying this part fully.

https://snipboard.io/pdxla7.jpg