CRM user issue

  • Resolved scotdev

    (@scotdev)


    2 years, 3 months ago

    Hello,

    We have been made aware of an issue from one of our clients regarding the Jetpack CRM plugin on one of our WordPress sites. When a customer places an order through WooCommerce the order shows an error when you try to access CRM for user information and shows that the user has no transactions on the WooCommerce side. For screenshots showing the problem could you please provide an email address.

    Jetpack CRM version : 5.4.4
    WooCommerce version: 7.1.0

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  • Hi @scotdev!

    Would it be ok for you to share the screenshots using this tool: https://snipboard.io/, and share the links with us here?

    If you don’t want to use that tool and don’t want to share screenshots here in public, could you open a ticket using the Pre-Sales form here: https://kb.jetpackcrm.com/pre-sales/?

    Please reference this ticket in your message and upload your screenshots using this tool: https://quickforget.com/, and include that link in your message. Please set the number of views to a higher number.

    Thank you!

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